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This blueprint walks you through building an optimized application support team. It provides practical steps to estimate staffing needs, define role requirements, determine...
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In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights,...
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Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI...
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A best-of-breed template to help you build a clear, concise, and compelling strategy document for stakeholders.
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This research outlines how to use AI to profile businesses, segment markets, and benchmark competitors.
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Integrating AI‐driven signals into marketing, sales, and R&D pipelines enables organizations to tap into vast data sets, ranging from customer behavior and usage analytics...
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Amazon Connect emerged as a significant beneficiary to product announcements at AWS’s re:Invent 2025 conference. However, the solution’s architecture still straddles CCaaS...
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UKG, a leader in HR management systems, has introduced their Workforce Operating Platform. This platform unifies human capital management, workforce management, and...
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Create an introductory Kanban board with custom board states, WIP limits, and priority levels
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Map your current and future business processes to COTS functionalities
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