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This phase of the blueprint, Build a Strong Technology Foundation for Customer Experience Management, will help you define the value of strong technology enablement for CXM.
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A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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For your business to have a successful deployment it is important to use all the initiatives planned out in the previous phases.
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In this phase of the blueprint, carry out the RFP and vendor demonstration process. Decide on an MMS and present the solution to stakeholders.
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Web Experience Management (WEM) suites are a rapidly maturing and dynamic market, with a landscape full of vendors with cutting edge solutions and diverse offerings. As a...
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Request for proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired...
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A project charter defines the project and lays the foundation for all subsequent project planning. It is a critical communication tool for the project purpose, scope, and...
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Use this template to consolidate information about the learner that will inform your LMS strategy.
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The reality is that although SOA (and related technologies) have been around for a number of years, the adoption rate is still fairly small. The reason for that is that...
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In this phase of the blueprint, understand the MMS marketplace with our MMS featurelist and vendor profiles.
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