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Select and Implement a Customer Relationship Management Platform – Phase 1: Launch the CRM Project and Collect Requirements For your business to leverage CRM technology, proper project planning and stakeholder engagement must occur at the beginning of the project. An evaluation of the current...
Select and Implement a Customer Relationship Management Platform – Phase 2: Select a CRM Solution Use the Vendor Landscape findings and project guidance in this phase to support your organization in developing requirements for your CRM solution RFP. Evaluate and...
Select and Implement a Customer Relationship Management Platform – Phase 3: Plan the CRM Implementation Even a solution that is a perfect fit for an organization will fail to generate value if it is not properly implemented or measured. Conduct the necessary planning before...
Select and Implement a Human Resource Information System – Phases 1-3 Follow a structured, accelerated approach to launch your HRIS procurement project, filling in knowledge gaps to prepare your organization to make an informed decision.
Select and Implement a Human Resource Information System – Phase 1: Launch the HRIS Project Conduct a market overview, assess your readiness for the HRIS implementation, and gather requirements.
Select and Implement a Human Resource Information System – Phase 2: Select an HRIS Solution Analyze and shortlist vendors in the space and select an HRIS solution.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.

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