Persona & Journey Mapping Prompts for AI

Gives clients a ready-to-use set of AI prompts for building a buyer persona and journey map.

Accelerate Persona & Journey Mapping With AI Storyboard

Gives clients a step-by-step AI methodology to build, refine, and validate persona and journey maps faster.

Accelerate Persona & Journey Mapping With AI

AI can accelerate persona and journey mapping by turning existing customer information into a strong first draft in minutes. Teams can then apply expert judgment and...

HubSpot UNBOUND 2026 Repositions Its CRM for the Agentic Era

At UNBOUND 2026 (formerly INBOUND), HubSpot presented what it described as its most foundational product release in years. The announcements intend to reposition HubSpot...

AWS Transform Says It’s Processed 10 Billion Lines of Legacy Code

Legacy modernization keeps landing back on the CIO’s desk. Older platforms cost more to maintain, block access to modern development practices, and depend on specialists...

Vendor Spotlight: Adobe CX Enterprise Storyboard

A comprehensive evaluation to help organizations navigate the shift from feature-based platforms to agentic customer experience orchestration.

Vendor Spotlight: Adobe CX Enterprise

Our research provides a structured, criteria-based framework to help organizations assess how Adobe CX Enterprise aligns with their requirements across data management,...

Intuit Enterprise Suite Brings AI-Native ERP to the Mid-Market

Intuit’s Enterprise Suite (IES) picked up a broad set of capabilities in its August release. Intuit is trying to win an $89 billion market of businesses with roughly $10...

AWS Context Turns Enterprise Knowledge Into Reusable Agent Intelligence

Agents struggle when the data they need is scattered across data lakes, warehouses, business applications, and conversations that were never captured. The issue is a model...

Dreamforce 2026 Positions Salesforce for the Post-CRM-Interface Era

Dreamforce 2026 shows Salesforce adapting to a post-CRM-interface era in which customer work increasingly begins in conversational environments such as Copilot, Claude,...

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