Infor Turns Industry Process Knowledge Into an AI Advantage

Infor’s Industry AI strategy combines industry process knowledge, process mining, AI agents, implementation support, and governance to help CloudSuite customers identify...

SAP's CX Vision for Its Autonomous Enterprise Gets Product General Availability Timeline at Connect 2026

SAP’s announcements at SAP Connect 2026 made the company’s Autonomous CX vision more tangible through expanded Joule assistants, ERP-connected commerce, and order...

Persona & Journey Mapping Prompts for AI

Gives clients a ready-to-use set of AI prompts for building a buyer persona and journey map.

Accelerate Persona & Journey Mapping With AI Storyboard

Gives clients a step-by-step AI methodology to build, refine, and validate persona and journey maps faster.

Accelerate Persona & Journey Mapping With AI

AI can accelerate persona and journey mapping by turning existing customer information into a strong first draft in minutes. Teams can then apply expert judgment and...

HubSpot UNBOUND 2026 Repositions Its CRM for the Agentic Era

At UNBOUND 2026 (formerly INBOUND), HubSpot presented what it described as its most foundational product release in years. The announcements intend to reposition HubSpot...

AWS Transform Says It’s Processed 10 Billion Lines of Legacy Code

Legacy modernization keeps landing back on the CIO’s desk. Older platforms cost more to maintain, block access to modern development practices, and depend on specialists...

Vendor Spotlight: Adobe CX Enterprise Storyboard

A comprehensive evaluation to help organizations navigate the shift from feature-based platforms to agentic customer experience orchestration.

Vendor Spotlight: Adobe CX Enterprise

Our research provides a structured, criteria-based framework to help organizations assess how Adobe CX Enterprise aligns with their requirements across data management,...

Intuit Enterprise Suite Brings AI-Native ERP to the Mid-Market

Intuit’s Enterprise Suite (IES) picked up a broad set of capabilities in its August release. Intuit is trying to win an $89 billion market of businesses with roughly $10...

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