Enterprise Applications
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Has the “SaaSpocalypse” Come for CX Technology Providers?This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings. |
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NetSuite Separates AI Access From AI Choice; That Is Worth Attention in Any ERP EvaluationEvery ERP vendor is now promising AI. The real question for a CIO is not whether the ERP has AI features, because they all do, but whether those features lock you into that... |
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Workday’s AI Bet Is Built on Data You Already OwnWorkday has spent eighteen months acquiring the pieces – Sana Labs, Pipedream, Flowise – and the March 2026 global launch is where they converge. The result is an AI layer... |
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From Digital Maturity to AI Value: An Interview With Zoho’s Ram RamamoorthyAt ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed... |
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NiCE Unveils Vision for a CX-Powered Contact Center of the FutureNiCE is positioning its CXone Mpower as a platform intended to help contact centers shift from cost centers into growth engines by using customer interaction data as... |
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Salesforce Advances Intelligent Document Processing With FlowSalesforce is working toward a future where humans, systems, and agents are positioned together to get work done. Within this framework, Salesforce is adding flow-native... |
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Optimize the Right Metrics to Scale Your BusinessTech startup CEOs should use metrics to guide decisions on operational improvements. However, many CEO entrepreneurs who come from other disciplines may not have settled on... |
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Metrics and Operations Improvement Plan Presentation TemplateThe Metrics and Operations Improvement Plan Presentation Template helps you present the results of the metrics benchmarking analysis and create improvement plans for each... |
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Metrics Benchmarking Reference GuideThe Metrics Benchmarking Reference Guide is a convenient resource for comparing your company's performance to that of other high-growth companies. |
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Optimize the Right Metrics to Scale Your Business – Phases 1-2This storyboard provides guidance and tools for CEOs of software companies to implement a key metrics approach that can help them get to scale faster. |
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