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Gain a comprehensive understanding of the sales process before embarking on selection to ensure the chosen software is the right fit.
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Configure-Price-Quote software helps salespeople move from prospect to contract efficiently and accurately. With a three-pronged functionality, understanding the best fit...
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Cognigy Nexus 2026 was held recently in Munich. The event highlighted a meaningful shift in the agentic market for AI-powered customer service, with NiCE focusing less on...
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This note provides comprehensive coverage and evaluation of Enterprise Connect 2026, including vendor announcements and market trends.
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Zoho has quietly built a global footprint that most tech leaders underestimate. It isn't midmarket anymore, operating in 150+ countries, serving over a million businesses,...
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Medallia’s Experience ’26 conference announced five voice-of-customer product capabilities, with emphasis on AI-driven topic modeling and embedded action planning. While...
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ServiceNow positions its CRM as a strategic platform extension, though its capabilities remain narrower than a traditional CRM. Yet, even if ServiceNow CRM is functionally...
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Three predictions for 2026 are offered for CX technology markets: 1. No new unified CX category will appear; 2. Speed of adoption for AI solutions (especially agentic AI...
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Amazon Connect emerged as a significant beneficiary to product announcements at AWS’s re:Invent 2025 conference. However, the solution’s architecture still straddles CCaaS...
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This technology note evaluates Salesforce’s Agentforce 360 launch, asking: Has the Salesforce platform changed beneath the marketing? What market dynamics have compelled...
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