Optimize the IT Operating Model
Enhance how IT adds value for consumers of technology services.
RETIRED CONTENT
Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.Working without an optimized IT operating model can result in:
- Increased proliferation of shadow IT.
- Increased negative sentiment from IT service consumers toward IT.
- Increased pressure on IT to support demands from multiple consumer groups with different needs for speed of delivery.
Working with an optimized IT operating model can result in:
- Improved delivery of IT services to technology service consumers.
- Increased alignment with IT strategy and in turn, business strategy.
- Increased business satisfaction with IT.
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Module 1: Identify Organizational Strategy and Technology Consumer Groups
The Purpose
- Identify the IT and business strategies, so that the target IT operating model can be constructed to support them.
Key Benefits Achieved
- Identify the implications for the IT operating model and understand how to optimally construct it.
- Create consumer groups for consumer experience mapping and consumer profile classification.
Activities: | Outputs: | |
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1.1 | Review business and IT strategies. |
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1.2 | Identify implications for the IT operating model. |
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1.3 | Identify internal technology consumer groups. |
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1.4 | Identify external technology consumer groups. |
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Module 2: Map the Consumer Experience and Identify Consumption Patterns (Consumer Group 1)
The Purpose
- Identify the interfaces with IT for the consumer group, its level of technology service requirement, its sentiment toward IT, and its needs from IT.
Key Benefits Achieved
- Consumer group needs from IT and feelings toward IT are identified.
Activities: | Outputs: | |
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2.1 | Identify interview candidates for the consumer groups. |
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2.2 | Complete consumer group questionnaire. |
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2.3 | Complete consumer experience map. |
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2.4 | Classify the consumer group into a business profile. |
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Module 3: Map the Consumer Experience and Identify Consumption Patterns (Consumer Group 2)
The Purpose
- Continue mapping the experience of consumer groups and classify them into profiles based on their needs to draw implications for the target IT operating model.
Key Benefits Achieved
- Consumption patterns from the consumer groups are defined and implications for the target IT operating model are drawn.
Activities: | Outputs: | |
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3.1 | Continue interviews for consumer groups. |
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3.2 | Complete consumer experience map. |
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3.3 | Classify the consumer group into a business profile. |
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3.4 | Aggregate the consumption patterns for the business profile and document implications. |
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Module 4: Create the Target IT Operating Model
The Purpose
- Map the target operating model to show how each element of the IT operating model supports the delivery of IT services to the consumer groups.
Key Benefits Achieved
- Identify whether the current IT operating model is optimally supporting the delivery of IT services to consumer groups from the four core IT operating model elements.
Activities: | Outputs: | |
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4.1 | Determine the approach to IT governance. |
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4.2 | Select the optimal mix of sourcing models. |
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4.3 | Customize the approach to process implementation. |
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4.4 | Identify the target organizational structure. |
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Module 5: Build a Roadmap and Create Initiatives to Reach the Target
The Purpose
- Create initiatives and communicate them with a roadmap to show how the organization will arrive at the target IT operating model.
Key Benefits Achieved
- The steps to reach the IT operating model are created, assessed, and prioritized.
- Steps are ordered for presentation.
Activities: | Outputs: | |
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5.1 | Identify initiatives to reach the target IT operating model. |
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5.2 | Create initiative profiles to assess initiative quality. |
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5.3 | Prioritize initiatives based on business conditions. |
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5.4 | Create a roadmap to communicate initiative execution. |
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