Optimize the IT Operating Model
Enhance how IT adds value for consumers of technology services.
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Working without an optimized IT operating model can result in:
- Increased proliferation of shadow IT.
- Increased negative sentiment from IT service consumers toward IT.
- Increased pressure on IT to support demands from multiple consumer groups with different needs for speed of delivery.
Working with an optimized IT operating model can result in:
- Improved delivery of IT services to technology service consumers.
- Increased alignment with IT strategy and in turn, business strategy.
- Increased business satisfaction with IT.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Identify Organizational Strategy and Technology Consumer Groups
The Purpose
- Identify the IT and business strategies, so that the target IT operating model can be constructed to support them.
Key Benefits Achieved
- Identify the implications for the IT operating model and understand how to optimally construct it.
- Create consumer groups for consumer experience mapping and consumer profile classification.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Review business and IT strategies. |
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| 1.2 | Identify implications for the IT operating model. |
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| 1.3 | Identify internal technology consumer groups. |
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| 1.4 | Identify external technology consumer groups. |
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Module 2: Map the Consumer Experience and Identify Consumption Patterns (Consumer Group 1)
The Purpose
- Identify the interfaces with IT for the consumer group, its level of technology service requirement, its sentiment toward IT, and its needs from IT.
Key Benefits Achieved
- Consumer group needs from IT and feelings toward IT are identified.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Identify interview candidates for the consumer groups. |
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| 2.2 | Complete consumer group questionnaire. |
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| 2.3 | Complete consumer experience map. |
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| 2.4 | Classify the consumer group into a business profile. |
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Module 3: Map the Consumer Experience and Identify Consumption Patterns (Consumer Group 2)
The Purpose
- Continue mapping the experience of consumer groups and classify them into profiles based on their needs to draw implications for the target IT operating model.
Key Benefits Achieved
- Consumption patterns from the consumer groups are defined and implications for the target IT operating model are drawn.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Continue interviews for consumer groups. |
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| 3.2 | Complete consumer experience map. |
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| 3.3 | Classify the consumer group into a business profile. |
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| 3.4 | Aggregate the consumption patterns for the business profile and document implications. |
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Module 4: Create the Target IT Operating Model
The Purpose
- Map the target operating model to show how each element of the IT operating model supports the delivery of IT services to the consumer groups.
Key Benefits Achieved
- Identify whether the current IT operating model is optimally supporting the delivery of IT services to consumer groups from the four core IT operating model elements.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Determine the approach to IT governance. |
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| 4.2 | Select the optimal mix of sourcing models. |
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| 4.3 | Customize the approach to process implementation. |
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| 4.4 | Identify the target organizational structure. |
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Module 5: Build a Roadmap and Create Initiatives to Reach the Target
The Purpose
- Create initiatives and communicate them with a roadmap to show how the organization will arrive at the target IT operating model.
Key Benefits Achieved
- The steps to reach the IT operating model are created, assessed, and prioritized.
- Steps are ordered for presentation.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Identify initiatives to reach the target IT operating model. |
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| 5.2 | Create initiative profiles to assess initiative quality. |
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| 5.3 | Prioritize initiatives based on business conditions. |
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| 5.4 | Create a roadmap to communicate initiative execution. |
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