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Webinar: Improve Incident and Problem Management

Whether they know it or not, every organization engages in incident management. Optimizing the incident management process by developing a workflow for incident management, and reducing incident volume through problem management and proactive problem management, will help IT demonstrate its value to the rest of the organization.

Featured Speakers

Mahmoud Ramin, PhD

Senior Research Analyst
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Natalie Sansone

Research Director
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Benedict Chang

Research Analyst, Infrastructure
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