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Workforce Software Positioned for Increased Innovation and Growth

Customers of Workforce Software – a leader in workforce management software – can expect to see a new and expanded customer experience due to a new wave of investments by Evergreen Coast Capital Corp. (“Evergreen”). The new equity investments into Workforce will go towards the development of new features and expanding the customer experience. The new investments will also allow Workforce to serve existing customers and expand into new markets.

In 2018, SoftwareReviews ranked Workforce Software as a Gold Medalist based on feedback received from IT professionals and actual users. The rankings included top ratings in Ease of Data Integration, Business Value Created, Quality of Features, and Ease of Implementation. Customers can look forward to more offerings from Workforce Software as it continues to lead the workforce management space.

SoftwareReviews tracks the workforce management software space that includes well-established vendors including Infor Workbrain, Kronos Workforce Management, JDA, and Verint Workforce Management that offer similar functionality. Info-Tech research shows that one size does not fit all when looking to buy a new enterprise application such as a workforce management application. Info-Tech research recommends using a structured approach to requirements gathering and software selection to achieve a fit with minimal gaps between the needs of the organization and the vendor’s offering.

Source: SoftwareReviews Workforce Management, October 2018

Our Take

Organizations looking to select a new workforce management solution should follow a structured approach to the selection process. Using a leader in the SoftwareReviews Quadrant is a great way to establish a benchmark for comparison. Software selection should always include more than one criterion; include:

  • Vendor’s commitment to expanding the software’s functionality and features
  • Options for architecture based on the organization’s IT strategy and architecture
  • Comparison to other vendors using third-party data such as SoftwareReviews
  • Peer comparisons and reviews
  • Reference checks

Info-Tech offers a variety of tools to guide organizations small, medium, or large through a software selection. Use SoftwareReviews as a starting point for vendors to consider as part of the selection process.

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