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Orange’s UCaaS Business Services Solution Provides Flexible Integrations and Deployment

On March 24, 2021, Orange briefed Info-Tech on its UCaaS Business Services solution. Orange has positioned its solution to be flexible and adaptable to a range of client use cases. Not only does Orange’s UCaaS offering center within a broad portfolio of solutions (from omnichannel contact center to CPaaS), Orange also offers multi-deployment options, including on-premises, private, hybrid, and public/multi-cloud.

Orange does not necessarily intend for customers to center on a solely Orange solution. Instead, Orange focuses on integrating with customers' present in-house communication and collaboration systems for seamless implementation. Orange’s partners include Genesys, CXone, Amazon Lex, Google AI, Microsoft, Zoom, Cisco, and Vonage, to name a few. This enables Orange customers to continue leveraging the benefits of their in-house systems while using the solutions that Orange provides through its UCaaS offering.

Other than flexibility, Orange’s major selling point is its geographic coverage. Orange is not only well-established in European nations, but also has coverage across North America, the APAC region, much of Latin America, and South Africa. Overall, SIP trunking is available in 140 countries, with local voice in 54 countries.

Our Take

For Info-Tech members interested in a flexible UCaaS offering that can be molded to their present environment, Orange would be a suitable vendor to shortlist. Orange's wide range of integration and multi-deployment options are attractive in this context. Customers will generally not choose a solely Orange solution, but instead will opt for the flexible delivery model.

However, if an organization has concerns about its data center location, it is important to check whether Orange can meet those needs. Globally, Orange has data centers located in Washington DC, Atlanta, Frankfurt, Paris, Singapore, and Sydney. Canadian members concerned about data location may not see Orange as a viable solution.

For other options in the UCaaS market, use SoftwareReviews UCaaS Data Quadrant Report for market analysis and vendor comparison.

Source: SoftwareReviews UCaaS Data Quadrant. Accessed March 29, 2021.

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