Comprehensive software reviews to make better IT decisions
Leverage Telehealth During COVID-19
Telehealth solutions are rapidly gaining traction across the healthcare industry. To remain on the cutting edge and keep up with the increase in demand for services as a result of COVID-19, insurance providers should consider adopting telehealth tools.
- Insurance providers should identify a software solution to provide video and audio capabilities that enable employees/members to be remotely examined by a nurse who will triage the case before proceeding.
- Telemedicine platforms are defined as tools specifically aimed at the remote diagnosis and treatment of patients using video conferencing. Telemedicine can also be referred to as Telehealth.
Key capabilities to consider during COVID-19:
- In a time of cost-cutting measures, should the organization use generic video communications tools like Zoom or FaceTime?
- Even though these platforms are already in the hands of customers, they are not compliant with the Health Insurance Portability and Accountability Act (HIPAA). Therefore, Apple or Zoom are unable to establish a Business Associates Agreement (BAA) with an insurance provider for medical triaging.
- How does Web Real-Time Communication (WebRTC) fit into Telemedicine?
- WebRTC platforms are vertical agnostic, highly customizable, and have minimal features out of the box. If significant technical resources are available, it is possible for an insurance provider to build a tailor-made videoconferencing platform that would also be HIPAA compliant. However, the provider would have to ensure that the custom WebRTC tool is updated as regulations shift during the pandemic.
During a time when “flattening the curve” and “social distancing” are of the utmost importance, insurance providers should be prepared to serve customers remotely. More than 70% of emergency room visits by individuals with employer-sponsored insurance are for nonemergency conditions or conditions preventable through outpatient care. (FierceHealthcare). Insurance providers can leverage Telemedicine to triage members and avoid sending people to the emergency room for non-emergency conditions and provide a better customer experience when healthcare institutions across all provider networks are at capacity.
Want to Know More?
Select an Electronic Health Record
Healthcare Insurance Industry Reference Architecture
Adapt Your Customer Experience Strategy to Successfully Weather COVID-19
HHS and IHS Formalize Roadmap for IHS RPMS and HIT Modernization
The US Department of Health and Human Services and the Indian Health Service (IHS) have formalized an overarching plan to support improved clinical and nonclinical operations across IHS, Tribal, and Urban healthcare facilities through RPMS EHR and HIT modernization.
Cerner and Amazon Web Services Partner to Share COVID-19 Data With Researchers
Cerner and Amazon Web Services (AWS) are working together to expand access to clinical data battling the COVID-19 pandemic by sharing de-identified patient data with health researchers.
MEDITECH Successfully Completes Its First Virtual EHR Implementation
COVID-19 has disrupted critical healthcare projects and implementation plans. Despite the considerable challenges faced by many healthcare organizations MEDITECH has been working with them to shift to virtual EHR implementations.
Ohio Healthcare Provider Accelerates Rollout of Allscripts FollowMyHealth Telemedicine App
Grand Lake Health System (GHLS) in St. Mary’s, Ohio, had telehealth on its 2020 application roadmap. When the COVID-19 pandemic hit, GLHS chose Allscripts’ telemedicine solution called FollowMyHealth.
Athenahealth Introduces an EHR-Integrated Telehealth Solution
Between mid-February and April, athenahealth reported a 3,400% increase in demand for telehealth services. In response to this unprecedented need for patients and providers to connect virtually, athenahealth introduced an improved and integrated telehealth solution.
Cerner Kicks Off Its First Virtual Electronic Health Record Implementation
The unprecedented pandemic and social distancing have pushed Cerner to try out new means of implementing its Electronic Health Record (EHR) solutions. Cerner kicked off its first attempt this month at a hospital in rural Tennessee.
Epic Systems Launches COVID-19 Screening App in Partnership With OCHIN
Epic Systems, a provider of health information technology, launched a COVID-19 triage app in partnership with nonprofit health IT services provider OCHIN. The app will assist healthcare professionals who do not have immediate access to an EHR platform.
Cerner EHR Partners With Uber to Improve Healthcare Logistics
A new partnership has formed between Cerner and Uber, as reported in Forbes. Together the electronic health records (EHR) vendor and ridesharing giant are planning to make it easier for healthcare institutions to schedule rides for patents and practitioners.
eClinicalWorks Creates Open Interoperability Standards to Exchange Health Data Quickly
eClinicalWorks has developed an Open Interoperability standard (EOI) that leverages FHIR (Fast Healthcare Interoperability Resources) to exchange health data.