Comprehensive software reviews to make better IT decisions
Global Unified Communications Market to Be Worth $167.1 Billion by 2025
The global unified communications market will have an anticipated worth of US$167.1 billion by 2025, says a new report published by Research and Markets. This would mark a CARG of 25% based on current market size.
Factors playing a role in increasing unified communications adoption include an enterprise emphasis on team collaboration, the prominence of unified communications as a service (UCaaS), and the virtualization of data.
In particular, cloud-based UCaaS platforms that allow remote and diverse groups to collaborate in real time are increasingly popular.
The shift toward team collaboration is creating new opportunities and competition for key players in the unified communications market. Companies such as IBM, Cisco, and Avaya now offer a variety of features that cover audio and video conferencing, instant messaging, and productivity suites.
Other notable findings of this report indicate that:
- Regionally, this market will be fastest-growing in the Asia-Pacific.
- UCaaS is also expected to have a CARG of 20% by 2025 in the healthcare sector. This will largely be due to the increased use of video conferencing tools for remote patient monitoring.
The anticipated growth of the unified communications market should not come as a surprise. Organizations are reaping numerous benefits from adopting UCaaS, from streamlined internal collaboration platforms to easier access to remote groups (suppliers, customers, contractors, and consultants).
However, increased competition and innovation from the key players in this market has made deciding what unified communications platform to adopt more complicated.
Before adopting any specific UCaaS, clients should first determine what communication and collaboration tools are currently in use across their organization. It is common for organizations to be overburdened by overlapping and redundant collaboration tools.
Sometimes the most suitable unified communications tool for a specific organization will not be the “best” on the market. Clients should derive their own evaluative criteria based on an assessment of their organization’s current communications state.
Source: Info-Tech Research Group, Establish a Communication and Collaboration System Strategy
If overlaps and gaps in an organization’s collaborative services are discovered, clients should evaluate the added value adopting a unified communications tool will offer. The most suitable tool will be that which provide the broadest coverage and utility, with the client phasing out redundant services.
Clients should also bear in mind that users of these collaboration services should have continual training throughout these services’ lifecycle. Training users just once on a new tool is not effective and is a likely cause for why overlapping occurs.
Want to Know More?
This post provides a review of Zoom’s 2023 conference, Zoomtopia 2023. Core aspects covered include what major product releases and upgrades Zoom announced at Zoomtopia 2023, and what these announcements mean for Zoom’s market positioning in 2024.
Zoho, a multinational software and web-based business tool provider, has announced the launch of Trident – a hub that brings Zoho’s pre-existing and new unified communications capabilities into a single pane of glass. How will Trident’s addition to Workplace impact customer migrations from Microsoft and Google.
To revitalize and strengthen business transformation, Avaya has outlined a five-step plan for restructuring its product lines, go-to-market strategy, and balance sheet. This tech note evaluates these five steps, highlighting the main contingencies for each step’s successful rollout.
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.