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Briefing: Revation Systems’ LinkLive

On January 14, Revation Systems – a provider of cloud-based compliant messaging and communications – briefed Info-Tech on its unified communications as a service (UCaaS) solution, LinkLive. LinkLive encompasses several UCaaS solutions that are primarily aimed at industries with high security and compliance requirements. These industries especially include banking and healthcare.

What differentiates Revation Systems is that LinkLive was the first solution in the UCaaS marketplace to be HITRUST certified, a certification that brings together many compliance frameworks such as HIPAA, PCI, ISO, NIST, and more. Within this secure platform, LinkLive offers a broad range of capabilities, including a full contact center suite with an AI-driven chatbot (called Reva), digital customer service, and multimedia customer engagement. Typical use cases include virtual bank visits and branchless banking, alongside advanced medical contact center solutions, nurse triage lines, and care coordination.

While users can expect their table stakes UCaaS solutions being met with Revation Systems, LinkLive is also at the forefront of contact center technology with offerings of sentiment analysis, agent assist, and an intuitive dashboard for analytics and reporting (called “Measure, Monitor, Performance” or “MMP”).

Our Take

For Info-Tech members in the finance and healthcare industries that are looking to either migrate to a cloud-based communications platform or upgrade their existing one, LinkLive ought to be shortlisted. Plenty of banks and medical centers choose to retain their communications services on premises to avoid security implications of data privacy breaches. This is a legitimate concern but one that should be mitigated by LinkLive’s record of security certifications and long list of clients in these industries.

To get started in this process, Info-Tech’s Modernize Communications and Collaboration Infrastructure blueprint offers a method for gathering business requirements and producing an RFP for soliciting a new UCaaS solution. For members without a formal requirements gathering process or the digital tools needed to assess their current state, set up a call with an analyst today to guide you through Info-Tech’s research.

Source: SoftwareReviews UCaaS Data Quadrant. Accessed January 22, 2021.

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