Comprehensive software reviews to make better IT decisions
Avaya to End “Power by Avaya IP Office”
Avaya has announced that it is ending its “Power by Avaya IP Office” cloud-based solution. The move follows Avaya’s partnership with RingCentral in 2019, through which their joint "Avaya Cloud Office by RingCentral" offering was to become Avaya’s exclusive Unified-Communications-as-a-Service (UCaaS)-marketed solution.
Any existing deals registered before March 31, 2020, will still be made available and supported for the duration of the contract.
There will be no change to Avaya’s IP Office on-premises offering.
Avaya’s move to end “Power by Avaya IP Office” will not come as a surprise, given its intent to do so was made public in 2019 with its RingCentral partnership. Now that this event is coming to pass, Avaya has been able to both rationalize and enhance its cloud-based offering to the market. While Avaya’s on-premises solutions currently make up most of their sales, a RingCentral-backed UCaaS offering will help Avaya solidify itself in this market territory.
Moreover, if Avaya wants to “be a cloud-first company,” as Avaya CEO Jim Chirico stated in 2019, throwing all its resources behind a primary UCaaS offering will ensure that Avaya Cloud Office will become a firm competitor against other dominant UCaaS solutions.
Source: Avaya Unified Communications Scorecard at SoftwareReviews. Accessed January 7, 2019
Want to Know More?
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.
On December 8, Masergy – a software defined networking services company – briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration platform, providing a value-added service through Masergy’s SD-WAN solution and Secure Edge Network.