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Avaya in Talks With RingCentral to Form Joint Venture
Avaya moved away from the idea of being acquired following news that it is in talks to partner with RingCentral.
This update marks a departure from the speculation in August that Mitel was discussing a merger with Avaya.
However, Avaya’s new talks could still collapse and the company has not yet confirmed its final decision. Avaya CEO Jim Chirico told CRN, “The company does not intend to provide additional updates unless or until it determines that further disclosure is necessary.”
Avaya is now beyond the 30-day window Chirico set for finalizing “strategic alternatives” to resolve Avaya’s financial situation during the company’s August 13 third quarter earnings call.
Source: SoftwareReviews Avaya Unified Communications Scorecard, Accessed September 9, 2019
Info-Tech has speculated that Avaya’s might receive late offers from RingCentral or 8x8. It is now becoming likely that Avaya’s final decision will be to form a joint venture with RingCentral.
This will be a good move for RingCentral, with its stock increasing 4.5% following the news. The videoconferencing provider would significantly expand its outreach through Avaya’s global customer market. Indeed, despite the company’s ongoing uncertainty, Avaya announced its new membership with the Industry Council for Emergency Response Technologies.
Moreover, Info-Tech has reported that RingCentral’s teleconferencing service falls short of expectation. Joining with Avaya’s world-leading telephony network could significantly counter this flaw.
Source: SoftwareReviews RingCentral Unified Communications Scorecard, Accessed September 16, 2019
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Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
Five9’s CX Summit for 2021 hosted events and interactive sessions that explored best practices for using Five9 as well as an outline of Five9’s roadmap for the coming year. Of special focus was Five9’s projected investments in voice technologies for the contact center.
John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service (CCaaS) market space and Zendesk’s position in that space.
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May 10, 2021, positioning Alvaria as a market leader in contact management and workforce engagement management (WEM), with half a billion dollars in combined revenue.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.