
What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews

Shruti J.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Jan 2025
One Stop Conferencing Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use and UI/UX is very user friendly
What is your favorite aspect of this product?
Easy transfer of files within team and no limitation of number of people to join the call
What do you dislike most about this product?
Meeting reminder feature feels missing, it would be better if we get notification before meeting
What recommendations would you give to someone considering this product?
Compatible for all field group like Education, Commercial, Business and many more
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Saves Time

Ojerinde O.
- Role: Operations
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jan 2025
An Efficient Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has high video quality and the audio is very very commendable. The user interface is easy to navigate even for beginners. I also love the live transcription and virtual background features.
What is your favorite aspect of this product?
My favorite aspect of Zoom is the audio and the admin control features
What do you dislike most about this product?
I am very much satisfied with Zoom; nothing to dislike about the product
What recommendations would you give to someone considering this product?
This is a great product and it is very easy to use. The product improvement has been phenomenal; highly recommended
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Generous Negotitation

KRISH P.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2025
Dependable and User Friendly
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a great tool for anything from personal meetings to professional conferences. The user interface is clean, and it’s easy to get everyone on the same page.
What is your favorite aspect of this product?
Excellent quality even on slower internet connections Meeting recording and transcript feature are super helpful Real-time collaboration features
What do you dislike most about this product?
Could improve mobile version experience Might need better security features for open meetings It’s a bit expensive for larger teams
What recommendations would you give to someone considering this product?
I recommend Zoom to anyone who needs a reliable and user-friendly video conferencing platform.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy