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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Customization

80

Vendor Support

79

Zoom Reviews

Shruti J.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

One Stop Conferencing Tool

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Ease of use and UI/UX is very user friendly

What is your favorite aspect of this product?

Easy transfer of files within team and no limitation of number of people to join the call

What do you dislike most about this product?

Meeting reminder feature feels missing, it would be better if we get notification before meeting

What recommendations would you give to someone considering this product?

Compatible for all field group like Education, Commercial, Business and many more

Pros

  • Continually Improving Product
  • Efficient Service
  • Effective Service
  • Saves Time

Ojerinde O.

  • Role: Operations
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

An Efficient Video Conferencing Tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has high video quality and the audio is very very commendable. The user interface is easy to navigate even for beginners. I also love the live transcription and virtual background features.

What is your favorite aspect of this product?

My favorite aspect of Zoom is the audio and the admin control features

What do you dislike most about this product?

I am very much satisfied with Zoom; nothing to dislike about the product

What recommendations would you give to someone considering this product?

This is a great product and it is very easy to use. The product improvement has been phenomenal; highly recommended

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Generous Negotitation

KRISH P.

  • Role: Sales Marketing
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Dependable and User Friendly

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is a great tool for anything from personal meetings to professional conferences. The user interface is clean, and it’s easy to get everyone on the same page.

What is your favorite aspect of this product?

Excellent quality even on slower internet connections Meeting recording and transcript feature are super helpful Real-time collaboration features

What do you dislike most about this product?

Could improve mobile version experience Might need better security features for open meetings It’s a bit expensive for larger teams

What recommendations would you give to someone considering this product?

I recommend Zoom to anyone who needs a reliable and user-friendly video conferencing platform.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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