What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Alejandra V.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2024
Good product, I hope they continue innovating
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use.
What is your favorite aspect of this product?
How straightforward it is.
What do you dislike most about this product?
Nothing really. It could improve, however.
What recommendations would you give to someone considering this product?
Great tool to use with your team! Only have your staff learn the features first. It's easy enough.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service
Arun S.
- Role: Operations
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2024
Wonderful Product!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its unique capabilities around screen sharing.
What is your favorite aspect of this product?
screen sharing and video background
What do you dislike most about this product?
instant messaging can be bit better
What recommendations would you give to someone considering this product?
it is the best video conferencing software in the market.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Caring
Rachel J.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Product improvements too constricted for the cost
Likeliness to Recommend
What differentiates Zoom from other similar products?
During the beginning stages of the pandemic Zoom stood apart because they were more prepared than other products, scaled and moved quickly. It feels too bureaucratic now and I think Zoom has lost their footing as the top player in this space.
What is your favorite aspect of this product?
A lot of smart folks on the tech side of this company and there's so much potential. I love the captioning improvements and the continuing commitment to accessibility.
What do you dislike most about this product?
It's a big company/product that isn't always thinking big in the eyes of their customers. I've had hugely ineffective conversations with some of their team members, going in circles, never really taking the time to dig into our needs and possess real solutions, very surface level interactions.
What recommendations would you give to someone considering this product?
There are so many good options out there now. If your needs are straightforward and you're working with folks who are used to Zoom, go for it, but if you have any complex requests, be sure to parse them out in conversation -- no question is a stupid question in these meetings, dig into the details.
Pros
- Security Protects
- Enables Productivity
- Respectful
- Continually Improving Product
Cons
- Inhibits Innovation
- Vendor's Interest First
- Less Generous
