What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kiprotich R.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2024
Great product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has more advanced features than other products
What is your favorite aspect of this product?
The whiteboards ability
What do you dislike most about this product?
Limits on the number of participants
What recommendations would you give to someone considering this product?
For better performances in meetings, zoom is good
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Shaharyar A.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2024
Simple and productive!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Simplicity and easy to use
What is your favorite aspect of this product?
All functions perform well
What do you dislike most about this product?
Minor issues with lag, connectivity, and response times
What recommendations would you give to someone considering this product?
Good alternative and simple interface without the extra bloated features
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Client Friendly Policies
Tamika M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2024
Primary platform for business video conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The overall quality offered by Zoom is much better than other competing platforms, the video conferences, calls and video calls processed on this platform have incredible quality. Zoom offers greater interaction in each of the video conferences, offering a unique chat system that works in real time and helps general communication within the video conference. It has more professional tools that allows you to modify the video conference interface, files attached to the video conference and much more, the general customization system of video conferences is superior to that offered on other platforms.
What is your favorite aspect of this product?
The system for creating and inviting new people to the video conference is very complete, Zoom allows you to create personalized invitations, send invitations via email or via a contact list, and allows you to add automated reminders for each planned video conference. Zoom for mobile devices works very well, you can create and manage new video conferences in just minutes. The chat in each video conference works very well, allowing you to interact in real time, participate in voting, send images or attachments, or raise your hand to participate as a Speaker within the video conference.
What do you dislike most about this product?
Zoom video conferences can also be scheduled and an access code can be sent to enter to the video conference room. I don't like this, since this code has sometimes been leaked by unauthorized people, and these people have entered our videoconferences. I do not recommend using this feature, I recommend using personalized invitations to video conferences to avoid these inconveniences.
What recommendations would you give to someone considering this product?
My main recommendation is that users should use Zoom only on devices with a very optimal internet connection. Currently, Zoom generates video conferences in very high quality, and if you do not have a very fast network connection, you will have a lot of delay in the transmission of video and audio, you will also have problems viewing the video conference in real-time. It is not possible to modify the default quality of video conferences, which is why I recommend a good network connection.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
