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Zoom Video Communications, Inc.
Zoom
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
8.9
Composite Score
Composite
Score
9.0
CX Score
CX
Score
+90
Emotional Footprint
Emotional
Footprint
90%
Likeliness to Recommend
Likeliness
to Recommend
Category Features
- Application Share
- |
- Audio Conferencing Call in Bridge
- |
- Audio Conferencing VoIP
- |
- Audio Controls
- |
- Facilitator Functions
- |
- File Transfer
- |
- Instant Messaging
- |
- Keyboard Mouse Control
- |
- Screen Share
- |
- Video Conferencing
- |
- Virtual Whiteboard
Report
Product Scorecard
A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.
- Net Promoter Score and Planned Renewal Rates
- Feature and Vendor Capability Breakdown
- Version and Module Satisfaction Levels
- Comparisons by Organization Size, Usage, and Role
Word Cloud
As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Product Scorecard
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See Full ReportProduct Reviews
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- 2
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- 4
Recommends
10 / 10
Britni E.
C-Level
Fantastic, cost-effective product!
Vendor Capability Satisfaction
- 3
- Availability and Quality of Training
- 3
- Breadth of Features
- 3
- Business Value Created
- 3
- Ease of Customization
- 3
- Ease of Data Integration
- 4
- Ease of Implementation
- 3
- Ease of IT Administration
- 3
- Product Strategy and Rate of Improvement
- 3
- Quality of Features
- 4
- Usability and Intuitiveness
- 3
- Vendor Support
Product Feature Satisfaction
- 3
- Audio Conferencing Call in Bridge
- 3
- Audio Controls
- 3
- File Transfer
- 3
- Keyboard Mouse Control
- 3
- Virtual Whiteboard
- 4
- Application Share
- 4
- Audio Conferencing VoIP
- 4
- Facilitator Functions
- 4
- Instant Messaging
- 4
- Screen Share
- 4
- Video Conferencing
Neutral
8 / 10
Betty V.
Information Technology
The best videoconferencing software
Vendor Capability Satisfaction
- 2
- Availability and Quality of Training
- 2
- Ease of Customization
- 2
- Ease of Data Integration
- 2
- Product Strategy and Rate of Improvement
- 2
- Vendor Support
- 3
- Quality of Features
- 3
- Usability and Intuitiveness
- 3
- Breadth of Features
- 3
- Business Value Created
- 3
- Ease of Implementation
- 3
- Ease of IT Administration
Product Feature Satisfaction
- 2
- Application Share
- 2
- Audio Controls
- 2
- File Transfer
- 2
- Keyboard Mouse Control
- 2
- Virtual Whiteboard
- 3
- Instant Messaging
- 3
- Screen Share
- 3
- Video Conferencing
- 3
- Audio Conferencing Call in Bridge
- 3
- Audio Conferencing VoIP
- 3
- Facilitator Functions
Recommends
10 / 10
Eva O.
Industry Specific Role
Easy Conference and Meetings Solution
Vendor Capability Satisfaction
- 3
- Availability and Quality of Training
- 4
- Breadth of Features
- 3
- Ease of Customization
- 3
- Ease of Data Integration
- 4
- Ease of Implementation
- 3
- Ease of IT Administration
- 3
- Product Strategy and Rate of Improvement
- 4
- Quality of Features
- 4
- Usability and Intuitiveness
- 4
- Vendor Support
- 4
- Business Value Created
Product Feature Satisfaction
- 2
- Instant Messaging
- 3
- Application Share
- 3
- File Transfer
- 3
- Keyboard Mouse Control
- 3
- Screen Share
- 3
- Virtual Whiteboard
- 4
- Audio Conferencing Call in Bridge
- 4
- Audio Conferencing VoIP
- 4
- Audio Controls
- 4
- Facilitator Functions
- 4
- Video Conferencing