What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Implementation
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Zoom Reviews
Pankaj K.
- Role: Operations
- Industry: Machinery
- Involvement: End User of Application
Submitted Apr 2024
Simplified Remote Work with Zoom.
Likeliness to Recommend
What differentiates Zoom from other similar products?
From one-on-one meetings to large webinars and virtual events with thousands of attendees, Zoom can accommodate various use cases effectively. The platform's interactive features such as screen sharing, chat, and breakout rooms enhance collaboration and engagement during meetings.
What is your favorite aspect of this product?
The ability to schedule and host meetings instantly, as well as record sessions for future reference, has been invaluable in fostering remote collaboration and maintaining productivity.
What do you dislike most about this product?
Not a thing.
What recommendations would you give to someone considering this product?
Zoom is well suited for businesses and teams seeking a reliable and feature-rich video conferencing solution. Its ease of use, scalability, and robust collaboration tools make it an essential platform for connecting remote teams, conducting virtual meetings, and hosting engaging webinars
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Vishal R.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
It's simple user interface makes its accessible
Likeliness to Recommend
What differentiates Zoom from other similar products?
Due to its ease of use
What is your favorite aspect of this product?
It's simple user interface
What do you dislike most about this product?
Would like to see more frequent updates
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Giovani G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Zoom's Features are Brilliant
Likeliness to Recommend
What differentiates Zoom from other similar products?
I love the powerful features and capabilities of Zoom. Zoom is so reliable and affordable to use.
What is your favorite aspect of this product?
I am impressed by the reliability of Zoom. Zoom has been the best video conferencing solution.
What do you dislike most about this product?
No dislikes at all concerning Zoom. Zoom is the best.
What recommendations would you give to someone considering this product?
I highly recommend Zoom. Zoom has been brilliant.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing