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6/10 in Web and Video Conferencing - Enterprise

Response
Distribution
2312Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.9

Composite Score

Composite
Score

9.0

CX Score

CX
Score

+90

Emotional Footprint

Emotional
Footprint

90%

Likeliness to Recommend

Likeliness
to Recommend

6/10 in Web and Video Conferencing - Enterprise

Response
Distribution
2312Reviews
Category Features
  • Application Share
  • |
  • Audio Conferencing Call in Bridge
  • |
  • Audio Conferencing VoIP
  • |
  • Audio Controls
  • |
  • Facilitator Functions
  • |
  • File Transfer
  • |
  • Instant Messaging
  • |
  • Keyboard Mouse Control
  • |
  • Screen Share
  • |
  • Video Conferencing
  • |
  • Virtual Whiteboard

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10 / 10

C-Level

Fantastic, cost-effective product!

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Controls
  • 3
  • File Transfer
  • 3
  • Keyboard Mouse Control
  • 3
  • Virtual Whiteboard
  • 4
  • Application Share
  • 4
  • Audio Conferencing VoIP
  • 4
  • Facilitator Functions
  • 4
  • Instant Messaging
  • 4
  • Screen Share
  • 4
  • Video Conferencing
Neutral
8 / 10

Information Technology

The best videoconferencing software

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Product Strategy and Rate of Improvement
  • 2
  • Vendor Support
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration

Product Feature Satisfaction

  • 2
  • Application Share
  • 2
  • Audio Controls
  • 2
  • File Transfer
  • 2
  • Keyboard Mouse Control
  • 2
  • Virtual Whiteboard
  • 3
  • Instant Messaging
  • 3
  • Screen Share
  • 3
  • Video Conferencing
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Conferencing VoIP
  • 3
  • Facilitator Functions
Recommends
10 / 10

Industry Specific Role

Easy Conference and Meetings Solution

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 4
  • Business Value Created

Product Feature Satisfaction

  • 2
  • Instant Messaging
  • 3
  • Application Share
  • 3
  • File Transfer
  • 3
  • Keyboard Mouse Control
  • 3
  • Screen Share
  • 3
  • Virtual Whiteboard
  • 4
  • Audio Conferencing Call in Bridge
  • 4
  • Audio Conferencing VoIP
  • 4
  • Audio Controls
  • 4
  • Facilitator Functions
  • 4
  • Video Conferencing
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