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What is Zoom Workplace?

Transform the way you work with an AI-first approach to streamline communications, improve productivity, increase employee engagement, and optimize flexible work, all with Zoom Workplace and Zoom AI Companion.

Company Details


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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
6% Neutral
94% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Friendly Negotiation

Feature Ratings

Average 84

Medical Records Integration

85

File Sharing Collaboration

84

Patient/ Physician Scheduling

84

Voice and Video Collaboration

83

Data Security

82

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Breadth of Features

86

Quality of Features

85

Ease of IT Administration

84

Availability and Quality of Training

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Vendor Support

82

Ease of Customization

82

Business Value Created

80

Product Strategy and Rate of Improvement

80

Zoom Workplace Reviews

Sunil A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2026

my journey in why i chose zoom instead of teams.

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

microsoft teams looked like a maze that we tried for month. zoom workplace is the best because it’s powerful without being confusing. the whiteboard tool is in fact usable on a call, by contrast with the shoddy alternatives. it is so end-user (not just it department) centric, that it feels like someone designed this for people who actually do work.

What is your favorite aspect of this product?

the video filters and lighting adjustments are a godsend for those early morning calls before i’ve had my coffee. I also like the “huddles” feature for those fast, informal sessions of brainstorming that don’t require a formal calendar invite.” the audio (with one exception related to my own internet connection on rainy days) is consistently clear. it feels very professional.

What do you dislike most about this product?

it powers a lot of battery on my macbook. if i’m on calls for three hours and not plugged in, then my laptop is basically dead by lunch.

What recommendations would you give to someone considering this product?

if you want something clean and fast that just works then go with this. it’s the best investment i’ve ever made for our internal communication.

Pros

  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Efficient Service

Vedika P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2026

Best app for mobile meetings

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

Almost every video chat app out there has subpar mobile apps that suck up your battery and drop calls all the time. Zoom on iOS and Android is surprisingly great and well optimized. I can switch from my laptop to phone while walking to my car without zoom crashing or freezing.

What is your favorite aspect of this product?

My favorite feature on the mobile app is the safe driving mode. It disables your video and gives you a huge “tap to speak” button so you won’t get distracted driving. Sharing my screen from iPhone works great as well when I need to quickly show someone an app mockup or setting.

What do you dislike most about this product?

Battery drain is pretty heavy if you leave your camera on for more than an hour. My phone tends to heat up after long calls.

What recommendations would you give to someone considering this product?

If you travel often or have to take an occasional team meeting from your phone Zoom’s mobile app is a game changer. It allows you to be productive from anywhere.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Priya G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2026

Makes large meetings feel manageable

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It's really easy to run a 50-person meeting on zoom compared to other apps. the host controls are very fine grained and allow me to easily mute the whole group or even lock the meeting. it seems really stable even with 50 feeds. it's designed for the job.

What is your favorite aspect of this product?

I like the ability to use the "spotlight" mode to keep the primary speaker on-this gives everyone a point of focus. breakout rooms is also important to divide folks up for discussion. the quality of the recordings is always good and manageable size. it's a great, very professional tool for corporate use.

What do you dislike most about this product?

It can be a bit cluttered with the chat, the participant list and the video all on the screen. you need a large screen.

What recommendations would you give to someone considering this product?

It's the only tool i would use if i have a meeting in a big organisation, or need to host a large meeting. very stable and gives me full control.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
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