What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Application Share
Virtual Whiteboard
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Zoom Reviews
Natalia E.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Apr 2024
Excellent communication platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows you to create channels and split the users into groups to work parallelly at the same time
What is your favorite aspect of this product?
Easy to setup and use
What do you dislike most about this product?
There is nothing I don't like about Zoom so far
What recommendations would you give to someone considering this product?
Zoom has all you need to communicate efficiently with your team, clients and anyone with ease
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andrés P.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Apr 2024
It's most popular app for meeting and It's pioneer
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's a most popular and pioneer software... more completly and independently which makes it more secure in terms of data privacy.
What is your favorite aspect of this product?
It is a lightweight application, it does not require large resources., and easy to use
What do you dislike most about this product?
has stability problems and is too dependent on network capacity
What recommendations would you give to someone considering this product?
is very useful in several fields so it is a tool with multiple uses and it is inexpensive.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
Varun U.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Creating strong connections using Zoom
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers a free plan which allows upto 100 user to connect as compared to other competitors. Also it offers high quality video and audio quality without disruption which enhances the productivity of meetings.
What is your favorite aspect of this product?
Favorite aspects according to me is its high video and audio quality which improves the confidence to user. And features rich environment which enhances collaboration and improves productivity.
What do you dislike most about this product?
Cost is bit high as compared to other software to use advance tools for meetings
What recommendations would you give to someone considering this product?
I would recommend to user who wants high video and audio quality without any problem. Also to users looking for easy to use UI and enhance collaboration and improves productivity
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity