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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

89

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Application Share

82

Virtual Whiteboard

82

File Transfer

80

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

85

Quality of Features

84

Usability and Intuitiveness

83

Ease of IT Administration

82

Breadth of Features

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Vendor Support

79

Ease of Customization

79

Zoom Reviews

  • Role: Consultant
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Jun 2024

Features could be improved like MS Teams

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Caring
  • Fair
  • Client's Interest First

Nutritionist Rangoli J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Great product for End User for Communication Needs

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

Breakout rooms and features are amazing, Helps creating a full blown in person meeting phenomena

What do you dislike most about this product?

Costing, and end to end security is priority.

What recommendations would you give to someone considering this product?

Overall does the job, with all basic and needed features. No brainer, when it comes to free usage. As you bring in more features, can go for premium mode.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Tuğçe M.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Easy to use, mobile friendly app

Likeliness to Recommend

2 /10

What differentiates Zoom from other similar products?

easy to use, user friendly screen

What is your favorite aspect of this product?

mobile app is user friendly

What do you dislike most about this product?

40 minutes limit for free usage it can be 1 hour

What recommendations would you give to someone considering this product?

Make 1 hour free

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Cons

  • Less Transparent

Most Popular Zoom Comparisons

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