What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Branko J.
- Role: Operations
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2025
Industry standard for remote work connectivity
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its ease of use, high-quality features, smooth integrations, and unique integrations like breakout rooms and virtual backgrounds.
What is your favorite aspect of this product?
The simplicity and effectiveness which allows business to get straight to the point.
What do you dislike most about this product?
Some things seem to have gotten a bit rigid: features are not being updated that often.
What recommendations would you give to someone considering this product?
Consider Zoom: it's the benchmark for remote work connectivity in the industry, offering reliable and seamless communication solutions.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
Ankit D.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Jan 2025
Zoom letting go you zoom from anywhere
Likeliness to Recommend
What differentiates Zoom from other similar products?
Some of the features like breakout rooms, whiteboard, taking polls and webinar with large group of aufiences seamlessly with low bandwidth also. It is a brilliant platform.
What is your favorite aspect of this product?
It works on low network with best audio and video capabilities. It integrates smoothly with other applications like slack and SharePoint for easy of files.
What do you dislike most about this product?
It is costly to implement and might not suit to small or medium enterprises. All the free version has time limitations on the meeting scheduled.
What recommendations would you give to someone considering this product?
It is a state of the art tool.to connect with team members located globally in different time zones without hampering the work and continuously flow of information and data.
Pros
- Helps Innovate
- Continually Improving Product
- Effective Service
- Respectful
Hosam K.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2025
Total remote business communication platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides a comprehensive solution for business productivity and communications, facilitating internal collaboration among work groups and external interactions with clients and business partners. It is easily accessible via web browser, mobile, or desktop applications. The platform offers tools and solutions for a wide range of use cases, from individual users to large-scale corporate deployments.
What is your favorite aspect of this product?
Zoom is reliable and works well with unstable internet connection. The simple user interface helps users to focus and avoid wasting time on understanding the interface and getting familiar with it.
What do you dislike most about this product?
I've noticed that the Zoom desktop application has become more demanding on my computer's resources lately, leading to slightly slower overall performance and increased system load.
What recommendations would you give to someone considering this product?
Although Zoom is easy to use and administrate, it is important to focus on user permission management and provide users with basic instructions on platform tools, testing their audio and video devices for connectivity, and understanding their permission limitations to assure a seamless and productive business communication experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
