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Zoom Video Communications, Inc.
Zoom
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
8.7
Composite Score
Composite
Score
8.9
CX Score
CX
Score
+90
Emotional Footprint
Emotional
Footprint
90%
Likeliness to Recommend
Likeliness
to Recommend
Report
Product Scorecard
A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.
- Net Promoter Score and Planned Renewal Rates
- Feature and Vendor Capability Breakdown
- Version and Module Satisfaction Levels
- Comparisons by Organization Size, Usage, and Role
Word Cloud
As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Product Scorecard
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See Full ReportProduct Reviews
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Recommends
10 / 10
Britni E.
C-Level
Fantastic, cost-effective product!
Vendor Capability Satisfaction
- 3
- Breadth of Features
- 3
- Ease of Data Integration
- 3
- Ease of IT Administration
- 3
- Availability and Quality of Training
- 3
- Quality of Features
- 3
- Business Value Created
- 3
- Vendor Support
- 4
- Ease of Implementation
- 3
- Product Strategy and Rate of Improvement
- 4
- Usability and Intuitiveness
- 3
- Ease of Customization
Product Feature Satisfaction
- 3
- Audio Conferencing Call in Bridge
- 3
- Audio Controls
- 3
- File Transfer
- 3
- Keyboard Mouse Control
- 3
- Virtual Whiteboard
- 4
- Application Share
- 4
- Audio Conferencing VoIP
- 4
- Facilitator Functions
- 4
- Instant Messaging
- 4
- Screen Share
- 4
- Video Conferencing
Neutral
8 / 10
Betty V.
Information Technology
The best videoconferencing software
Vendor Capability Satisfaction
- 3
- Ease of Implementation
- 2
- Availability and Quality of Training
- 2
- Ease of Data Integration
- 3
- Quality of Features
- 2
- Product Strategy and Rate of Improvement
- 3
- Breadth of Features
- 3
- Usability and Intuitiveness
- 3
- Business Value Created
- 3
- Ease of IT Administration
- 2
- Vendor Support
- 2
- Ease of Customization
Product Feature Satisfaction
- 2
- Application Share
- 2
- Audio Controls
- 2
- File Transfer
- 2
- Keyboard Mouse Control
- 2
- Virtual Whiteboard
- 3
- Instant Messaging
- 3
- Screen Share
- 3
- Video Conferencing
- 3
- Audio Conferencing Call in Bridge
- 3
- Audio Conferencing VoIP
- 3
- Facilitator Functions
Recommends
10 / 10
Eva O.
Industry Specific Role
Easy Conference and Meetings Solution
Vendor Capability Satisfaction
- 3
- Availability and Quality of Training
- 4
- Business Value Created
- 3
- Ease of Data Integration
- 4
- Vendor Support
- 4
- Quality of Features
- 4
- Ease of Implementation
- 3
- Ease of IT Administration
- 4
- Breadth of Features
- 3
- Ease of Customization
- 3
- Product Strategy and Rate of Improvement
- 4
- Usability and Intuitiveness
Product Feature Satisfaction
- 2
- Instant Messaging
- 3
- Application Share
- 3
- File Transfer
- 3
- Keyboard Mouse Control
- 3
- Screen Share
- 3
- Virtual Whiteboard
- 4
- Audio Conferencing Call in Bridge
- 4
- Audio Conferencing VoIP
- 4
- Audio Controls
- 4
- Facilitator Functions
- 4
- Video Conferencing