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All Reviews

Response
Distribution
2113Reviews

Zoom Video Communications, Inc.

Zoom

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

8.7

Composite Score

Composite
Score

8.9

CX Score

CX
Score

+90

Emotional Footprint

Emotional
Footprint

90%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
2113Reviews

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Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
10 / 10

C-Level

Fantastic, cost-effective product!

Vendor Capability Satisfaction

  • 3
  • Breadth of Features
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Availability and Quality of Training
  • 3
  • Quality of Features
  • 3
  • Business Value Created
  • 3
  • Vendor Support
  • 4
  • Ease of Implementation
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 3
  • Ease of Customization

Product Feature Satisfaction

  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Controls
  • 3
  • File Transfer
  • 3
  • Keyboard Mouse Control
  • 3
  • Virtual Whiteboard
  • 4
  • Application Share
  • 4
  • Audio Conferencing VoIP
  • 4
  • Facilitator Functions
  • 4
  • Instant Messaging
  • 4
  • Screen Share
  • 4
  • Video Conferencing
Neutral
8 / 10

Information Technology

The best videoconferencing software

Vendor Capability Satisfaction

  • 3
  • Ease of Implementation
  • 2
  • Availability and Quality of Training
  • 2
  • Ease of Data Integration
  • 3
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 3
  • Breadth of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Business Value Created
  • 3
  • Ease of IT Administration
  • 2
  • Vendor Support
  • 2
  • Ease of Customization

Product Feature Satisfaction

  • 2
  • Application Share
  • 2
  • Audio Controls
  • 2
  • File Transfer
  • 2
  • Keyboard Mouse Control
  • 2
  • Virtual Whiteboard
  • 3
  • Instant Messaging
  • 3
  • Screen Share
  • 3
  • Video Conferencing
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Audio Conferencing VoIP
  • 3
  • Facilitator Functions
Recommends
10 / 10

Industry Specific Role

Easy Conference and Meetings Solution

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 4
  • Business Value Created
  • 3
  • Ease of Data Integration
  • 4
  • Vendor Support
  • 4
  • Quality of Features
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Breadth of Features
  • 3
  • Ease of Customization
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness

Product Feature Satisfaction

  • 2
  • Instant Messaging
  • 3
  • Application Share
  • 3
  • File Transfer
  • 3
  • Keyboard Mouse Control
  • 3
  • Screen Share
  • 3
  • Virtual Whiteboard
  • 4
  • Audio Conferencing Call in Bridge
  • 4
  • Audio Conferencing VoIP
  • 4
  • Audio Controls
  • 4
  • Facilitator Functions
  • 4
  • Video Conferencing
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