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Zoom Logo
Zoom Video Communications, Inc.

Zoom

8.9 / 10
Category
Zoom
8.9 / 10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

90 Likeliness to Recommend

95 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Video Conferencing

89

Screen Share

87

Audio Conferencing VoIP

86

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

80

Vendor Capability Ratings

Average 82

Ease of IT Administration

95

Ease of Customization

92

Ease of Implementation

91

Quality of Features

91

Availability and Quality of Training

90

Breadth of Features

90

Ease of Data Integration

90

Business Value Created

89

Usability and Intuitiveness

89

Product Strategy and Rate of Improvement

88

Vendor Support

86

Zoom Reviews

Arinda J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Zoom is a fantastic product

Likeliness to Recommend

10 / 10

What differentiates Zoom from other similar products?

Zoom is easy to setup where you can decide either to use the web application or to access online meeting through the website browser. What makes Zoom easy, is the ability to share your screen without any interruption even when you are connected to a poor internet connection.

What is your favorite aspect of this product?

I like the recording feature because I can record my meetings and then share with team on video on demands, as well the tool is pricey and works well on my device.

What do you dislike most about this product?

There is unresponsive customer care team, they do not respond to questions on time, Zoom mobile application is too slow and would crush when we are in a meeting.

What recommendations would you give to someone considering this product?

I would recommend this tool because it works well for me and does not cost a lot of money.

Pros

  • Reliable
  • Includes Product Enhancements
  • Helps Innovate
  • Continually Improving Product

Jayash K.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Best video conferencing software than others

Likeliness to Recommend

8 / 10

What differentiates Zoom from other similar products?

It provides stable FPS, which always enhances my experience.

What is your favorite aspect of this product?

It's screen sharing feature and quality it provides.

What do you dislike most about this product?

Sometimes, I feel an internet issue, but it automatically fixes itself after a few seconds.

What recommendations would you give to someone considering this product?

You should purchase this software if you need comfortable and high quality video conferencing.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Yash S.

  • Role: Industry Specific Role
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Fantastic features, security issues disapoints

Likeliness to Recommend

8 / 10

What differentiates Zoom from other similar products?

Availability of virtual whiteboard and file transfer option makes it diffrent from other similar softwares. Also it have application share option

What is your favorite aspect of this product?

It is very easy to use. It have a friendly user interphase and dozens of unique features.

What do you dislike most about this product?

There are Security issues. Lack of end to end encryption are the things that dissappoints me

What recommendations would you give to someone considering this product?

Full of features and affordable , but should consider security related issues as it don't have end to end encryption.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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