What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
90 Likeliness to Recommend
95 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of IT Administration
Ease of Customization
Ease of Implementation
Quality of Features
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Zoom Reviews
Arinda J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
Zoom is a fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is easy to setup where you can decide either to use the web application or to access online meeting through the website browser. What makes Zoom easy, is the ability to share your screen without any interruption even when you are connected to a poor internet connection.
What is your favorite aspect of this product?
I like the recording feature because I can record my meetings and then share with team on video on demands, as well the tool is pricey and works well on my device.
What do you dislike most about this product?
There is unresponsive customer care team, they do not respond to questions on time, Zoom mobile application is too slow and would crush when we are in a meeting.
What recommendations would you give to someone considering this product?
I would recommend this tool because it works well for me and does not cost a lot of money.
Pros
- Reliable
- Includes Product Enhancements
- Helps Innovate
- Continually Improving Product
Jayash K.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2024
Best video conferencing software than others
Likeliness to Recommend
What differentiates Zoom from other similar products?
It provides stable FPS, which always enhances my experience.
What is your favorite aspect of this product?
It's screen sharing feature and quality it provides.
What do you dislike most about this product?
Sometimes, I feel an internet issue, but it automatically fixes itself after a few seconds.
What recommendations would you give to someone considering this product?
You should purchase this software if you need comfortable and high quality video conferencing.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Yash S.
- Role: Industry Specific Role
- Industry: Chemicals
- Involvement: End User of Application
Submitted Mar 2024
Fantastic features, security issues disapoints
Likeliness to Recommend
What differentiates Zoom from other similar products?
Availability of virtual whiteboard and file transfer option makes it diffrent from other similar softwares. Also it have application share option
What is your favorite aspect of this product?
It is very easy to use. It have a friendly user interphase and dozens of unique features.
What do you dislike most about this product?
There are Security issues. Lack of end to end encryption are the things that dissappoints me
What recommendations would you give to someone considering this product?
Full of features and affordable , but should consider security related issues as it don't have end to end encryption.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity