What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Effiecient software enhances productivity
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Elin J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
A versatile CRM for all your needs.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM has substantially improved our ability to manage sales relationships and opportunities. We can customize fields and modules to make the platform work according to our specific needs and automating repetitive tasks is very useful, as tasks like updating records and sending follow-up emails are done automatically, allowing me to focus more on building customer relationships.
What is your favorite aspect of this product?
The benefits of automation, real-time information availability, and teamwork have been crucial to streamlining our sales process and improving customer connections.
What do you dislike most about this product?
Custom automations may require coding, which presents a drawback for some users who are not familiar with coding or other technical skills.
What recommendations would you give to someone considering this product?
It is a really useful CRM. Platform automation tools are a great way to optimize processes and save time. Additionally, reporting time is a good way to track performance, making them a great choice for various organizational needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Renu S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
All in one!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It provides top-notch features for managing customer relations, enabling comprehensive tracking of everything from one centralized location. It is truly customer-centric.
What is your favorite aspect of this product?
My favorite aspect is the interactive dashboards.
What do you dislike most about this product?
I have yet to encounter any aspects that I find displeasing.
What recommendations would you give to someone considering this product?
Highly recommended! I've also used Zoho People and Zoho Payroll, and they are equally impressive!
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features