What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Jenny B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Zoho CRM tracks sales activity effectively
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Users of Zoho CRM can approach problems in business from a variety of angles and find answers for a wide range of management tasks. It's a convenient way to centralize our contact information for prospects and clients. In terms of business administration, it is applicable to both large and small enterprises. Purchase orders, delivery notes, and invoices are all within our capabilities.
What is your favorite aspect of this product?
For almost two years, I had the great fortune of using Zoho CRM, especially for E-mail marketing, as well as for supervising and performing the sales analytics on a monthly, quarterly, and yearly basis. It's a good practice for me to keep tabs on all of the messages I've sent out to users via email.
What do you dislike most about this product?
Investing in the full Zoho suite or only the apps you need isn't always the best choice. Finding the correct software for the job might be challenging when there are so many options within a single suite. The most user-friendly experience would have a notification setting.
What recommendations would you give to someone considering this product?
The most user-friendly aspect of Zoho CRM is that it allows me to review all sales-related activity with my entire team. It's simple to follow up on a purchase. The greatest all-in-one suite for running a company.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
Sanjay J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
Zoho CRM is the best CRM software
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is the best CRM software, it allow to manage all contacts and email campaigns in one place.
What is your favorite aspect of this product?
Zoho CRM include its ease of use, customization options, automation features, and affordability compared to other CRM solutions in the market. Additionally, users have reported positive experiences with Zoho CRM's customer support and integration capabilities with other Zoho products. Ultimately, the favorite aspect of Zoho CRM may vary depending on the individual needs and preferences of the user.
What do you dislike most about this product?
While Zoho CRM has many advantages, it is important to also consider its potential disadvantages before deciding whether it is the right CRM solution for your needs. Some of the disadvantages of Zoho CRM include: Steep Learning Curve: Zoho CRM has a lot of features and can take some time to learn, particularly for users who are new to CRM software. Limited Reporting Capabilities: While Zoho CRM does offer reporting features, some users may find them to be limited compared to other CRM solutions. Limited Third-Party Integrations: Although Zoho CRM integrates well with other Zoho products,
What recommendations would you give to someone considering this product?
If you are considering Zoho CRM, here are some recommendations to keep in mind: Take Advantage of the Free Trial: Zoho CRM offers a free trial, so take advantage of it to get a feel for the software and see if it fits your needs. Evaluate Your Business Needs: Before investing in Zoho CRM, evaluate your business needs and determine if Zoho CRM offers the features and capabilities you need to run your business effectively. Consider Your Budget: Zoho CRM is an affordable option compared to other CRM solutions, but make sure to consider the costs associated with different plans and add-ons before making a decision.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Cristiana Elena S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Mar 2023
Affordable software but not an integrated CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho is very similar to the other basic CRM softwarw out there. It is more comprehensive than Monday.com but poorer in many features than HubSpot.
What is your favorite aspect of this product?
Thw fact that it is affordable.
What do you dislike most about this product?
The interface is not very intuitive and it lacks marketing automation tool.
What recommendations would you give to someone considering this product?
If you are looking for a project management tool that provides space and colaboration features for the entire team, then this is perfect.
Pros
- Reliable
- Respectful
- Fair
- Trustworthy
Cons
- Charges for Enhancements
- Inhibits Innovation
- Slower Product Innovation