What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Marik M.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2023
This is definitely the best CRM i have ever used.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The customization capabilities and API sync.
What is your favorite aspect of this product?
API Synchronization
What do you dislike most about this product?
Dashboard, they definitely need to have more options to customize it.
What recommendations would you give to someone considering this product?
Get it! It's a lot better than other CRMs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Premanand K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2023
Highly customisable CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Seamless integration with other business applications from Zoho Eco system
What is your favorite aspect of this product?
Canvas, Blueprint & reporting capabilities
What do you dislike most about this product?
Missing a few enterprise-level features
What recommendations would you give to someone considering this product?
If you are looking for a highly customisable CRM tool, then you should consider Zoho CRM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maurice H.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2023
Very complete CRM package!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The Zoho CRM suite is a part of a bigger software package. With a combination of all Zoho products, you can manage all your online business needs! They offer a full business package, much like Office 365 for CRM.
What is your favorite aspect of this product?
The breath of features Zoho offers. It pretty much includes everything you need for your online business.
What do you dislike most about this product?
Nothing much as it is very complete. You should double-check the pricing plan, though, as you want to match it with your business size and needs.
What recommendations would you give to someone considering this product?
Definitely give Zoho CRM a try, as their software packages includes everything you might need in your online business software package.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service