What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Ryan C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Apr 2024
Controlling my leads has never been so easy
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
zoho offers competitive costs compared to its competitors and extra functionalities
What is your favorite aspect of this product?
create email templates
What do you dislike most about this product?
the mobile version is difficult for me
What recommendations would you give to someone considering this product?
I recommend it to anyone who has a large flow of leads and wants to automate their processes
Pros
- Efficient Service
- Caring
- Effective Service
- Saves Time
Cons
- Security Frustrates
Chirag A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Apr 2024
Steller Product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy configurations
What is your favorite aspect of this product?
Customizations
What do you dislike most about this product?
limited integrations
What recommendations would you give to someone considering this product?
Go for it if you are looking for a comprehensive CRM tool
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Kushpreet V.
- Role: Human Resources
- Industry: Other
- Involvement: Initial Implementation
Submitted Apr 2024
A Decent CRM to Use for Small Business
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
They have a free version that we have been using
What is your favorite aspect of this product?
The Free version, allows us to try out the product before spending any money
What do you dislike most about this product?
A lot of key features are locked behind the paid versions
What recommendations would you give to someone considering this product?
Give the free version a try when choosing a CRM to see what features you need
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing