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Zoho

Zoho Connect

8.4 /10

80 Reviews Write a Review

What is Zoho Connect?

Build a thriving workplace culture with Connect's centralized intranet solution for internal communications, employee engagement, and collaboration.

Company Details

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Zoho Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Connect.

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Connect?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 79

Task Management

News Feed

Employee Directory

Workflow & Approvals

Employee Engagement

Instant Messaging

File Sharing Collaboration

Calendars

End-User Workflow Customization

Integrations

Reporting and Analytics

Vendor Capability Ratings

Average 78

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Zoho Connect Videos

Zoho Connect Reviews

Julia S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

A widely used communication tool for companies.

Likeliness to Recommend

8 /10

What differentiates Zoho Connect from other similar products?

I consider zoho connect to be a tool with some great features as it provides great communication, coverage, and organization when it comes to team collaboration whether it is with workgroups or users because it allows people to share ideas, images, or videos for projects and this creates better contacts with workgroups and more knowledge, it also has a well-structured interface, extremely striking in design and very easy to use.

What is your favorite aspect of this product?

It is a strong application that is also extremely user-friendly and intuitive. When it comes to functions, the software combines those required to link up project teams, establish communication with clients and vendors, create working procedure manuals, and disseminate them among coworkers and project teams within the company. I adore how well it integrates with both the other tools we use from Zoho and other third parties. It has competent employees at the support level.

What do you dislike most about this product?

It has a certain learning curve that slows down the process of adapting to the software and it is not easy to integrate it with third-party tools.

What recommendations would you give to someone considering this product?

In our company, Zoho Connect is used to enhance teamwork and collaboration. One of the most popular collaboration tools in our company, which we have also successfully complemented with the other Zoho tools we currently use, is the way it allows us to disseminate information, interact with outside parties, and even share relatively large documents.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Vendor's Interest First
Charges for Enhancements
Security Frustrates

Latest Research

Zoho Connect

What is Zoho Connect?

Company Details

Need Assistance?

Zoho Connect Ratings

89 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Zoho Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Workflow & Approvals The ability to include event processing, exception handling, escalation authorization, ad hoc in-flight workflow revisions, logging and approvals.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

End-User Workflow Customization The ability of users to create their own workflows within the platform using low-code and/or no-code development.

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Reporting and Analytics Includes historical and real-time dashboard visualizations, detailed and summary reporting, and easy data extraction for data analysis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Zoho Connect Videos

Zoho Connect - The modern intranet

Zoho Connect Reviews

Julia S.

A widely used communication tool for companies.

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Task Management

News Feed

Employee Directory

Workflow & Approvals

Employee Engagement

Instant Messaging

File Sharing Collaboration

Calendars

End-User Workflow Customization

Integrations

Reporting and Analytics

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Ease of Customization

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support