What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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82 Likeliness to Recommend
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Customer Self Service Capabilities
Contact Center Integration
Agent Collaboration
Customer Service Workflow Management
Customer Service Knowledge Management
Agent Scripting
Intelligent Search
Analytics and Reporting
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of IT Administration
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Availability and Quality of Training
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Zendesk for Service Reviews
Andrea L M.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Nov 2020
The best option to consider for online support.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk Support differs from other platforms by offering a much easier to use service. There are other platforms that offer customer service, however, they have a complex process where various configurations must be made to have an active chat or to maintain consistent notifications for the tickets received. I consider that Zendesk Support is very easy to use, attending and closing all kinds of tickets is something that is done in a matter of seconds and speeds up the work a lot, in addition, its online and real-time support system works perfectly, very stable.
What is your favorite aspect of this product?
Zendesk Support offers the ability to embed a chat on a specific company website. I think this chat works too efficiently. Currently we serve clients through this medium and it is fantastic to be able to say that this chat is totally stable and interactive, it allows us to communicate with clients in different ways, send and receive all kinds of images that help solve the client's problems and also allows create a ticket quickly to be served by another sector of the company. This chat is too complete and helps light communication with the client.
What do you dislike most about this product?
The only factor or functionality that I don't like about this platform is its App for mobile phones. This App offers a service in which the user can offer real-time support and quick attention to the tickets received, however, the reality is different, the App works very slowly when it comes to receiving the tickets , because it takes time to reflect the tickets that have been received recently. I would like this App to have a much faster reception of information to speed up the service process.
What recommendations would you give to someone considering this product?
I would definitely recommend this platform because its version for computers will offer an immediate attention service for each client. Zendesk Support has a chat system which helps customers solve all their questions in a matter of minutes. The Zendesk Support system allows the rapid dispatch of all types of tickets to other colleagues in the company, in order to offer better customer service. Zendesk Support is definitely the best option to consider.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Audrey R.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2020
Customer Service Help from Zendesk Support.
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Supporting customers complaints is something that Zendesk Support has enhanced. Again, Zendesk Support has introduced all the support system factors, hence, improving the level of customer's satisfaction. This product has a Live Chat, a feature that is great for help desk purposes.
What is your favorite aspect of this product?
Zendesk Support includes all the necessary factors that supports help desk, and this allows customers express their desires. Again, Zendesk Support acts as a research approach that helps customers air their needs. Again, Zendesk Support includes different platforms that provide the best assistance to clients.
What do you dislike most about this product?
Zendesk Support is a program that foster diversity since all customers from all corners get heard. Again, the software makes sure that digital technology is well embedded to solve the problems.
What recommendations would you give to someone considering this product?
Zendesk Support is a program to access and to work on. In fact, the tool is extremely useful in fostering a successful business communication program that brings customers on board.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
John F.
- Role: Operations
- Industry: Banking
- Involvement: Business Leader or Manager
Submitted Sep 2020
Excellent in addressing all customer needs
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Its versatile and executes a number of functions and this ensures that all organization acquires value for invested money.
What is your favorite aspect of this product?
It has enabled us offer reliable customer support services to our clients and this ensures that we maintain a stable and loyal customer base that helps our company grow. It has a simple user-interface and our staff are able to use the platform reliably without any delay at all.
What do you dislike most about this product?
Some of our less tech savvy users had a steep learning curve in understanding how to use the platform
What recommendations would you give to someone considering this product?
Its an excellent platform that helps all users implement and offer reliable customer services to all users
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy