What is Zendesk Chat?
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Chat?
Pros
- Transparent
- Unique Features
- Caring
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Knowledgebase
Multi-channel
Voice or Text Input
Translation
Leads Generation
Personalized Service
Learning and Adaptability
Scheduled Availability
Workflow Processing
Integration With CRM
Natural Language Processing
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Vendor Support
Quality of Features
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Zendesk Chat Reviews
Akash J.
- Role: Industry Specific Role
- Industry: Manufacturing
- Involvement: End User of Application
Submitted May 2022
Nice suite for helpdesk .
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
Best for ticket logging and feedback collection . The customisability is what it makes different and dashboard with multiple reports features are making it popular .
What is your favorite aspect of this product?
The customisability and reporting capabilities are my favourite .
What do you dislike most about this product?
Some features in the new Zendesk chat are made limited compared to previous one .
What recommendations would you give to someone considering this product?
First of all test all its features if it fullfill your requirement or not .
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ardin M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
Overall really good chat app.
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
How easy it is to use and that you can have the chat and ticket all in one place vs having to generate a ticket for a chat in the case where an escalation is needed.
What is your favorite aspect of this product?
The integration with other features of Zendesk, reporting, and structure of the chat feature.
What do you dislike most about this product?
I'd like to see Zendesk working on an easier way to manage multiple chats, sometimes is easy to confuse a chat with an actual ticket when you are multitasking.
What recommendations would you give to someone considering this product?
Give it a try, it might be the chat platform your business needs.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Murathee K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted May 2022
An Amazing Chatbot For Your Business
Likeliness to Recommend
What differentiates Zendesk Chat from other similar products?
For customers looking for support, Zendesk Chat ensures best and personal experience. It's easy to use and customizable for best results
What is your favorite aspect of this product?
I like the interface of Zendesk Chat and that's it easy to use. It gives clients looking for support the best experience. It's a cost effective solution. It's easy to manage and customize
What do you dislike most about this product?
I have not experienced any difficulties using Zendesk Chat
What recommendations would you give to someone considering this product?
For businesses looking for a chatbot, I recommend Zendesk Chat. It's customizable, easy to use, and managing it is straightforward.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features