What is Zapier?
Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Exception Handling and Notifications
Batch Integration
Data Quality Profiling and Cleansing
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Data Security
Multi Channel Support
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Zapier Videos
Zapier Reviews
Marc S.
- Role: C-Level
- Industry: Healthcare
- Involvement: Vendor Selection and Purchasing
Submitted Sep 2020
I Feel Robbed of $240 for No Value
Likeliness to Recommend
What differentiates Zapier from other similar products?
I don't know.
What is your favorite aspect of this product?
The promise of reducing manual tasks and automating a series of multi-platform tasks.
What do you dislike most about this product?
Customer Service refuses to give me a pro-rated refund after auto-billing me, and the product was never implemented to do the job I assumed it could do.
What recommendations would you give to someone considering this product?
Confirm that the software can do the job you are seeking first. And, do not allow auto-billing, if that's possible.
Pros
- Security Protects
- Helps Innovate
- Unique Features
- Respectful
Cons
- Less Fair
- Less Efficient Service
- Less Inspiring
Joseph B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2021
Zapier Saves Time And Makes Work Easy.
Likeliness to Recommend
What differentiates Zapier from other similar products?
One does not need to have coding know-how to use zapier to intergrate applications. Zapier supports a variety of applications.
What is your favorite aspect of this product?
I love that it connects and brings together various platforms and is able to route information between and amongst the different applications. Zapiers allows automation of processes and gives room to test the automations before launching them. Userfrindly so it is easy to use and navigate. The integrations made available are countless. The automations are in multi-steps , this makes it powerful.
What do you dislike most about this product?
There is nothing to dislike about Zapier.
What recommendations would you give to someone considering this product?
I recommend Zapier because it has worked amazing for our organization and made processes so much easier and workflows seamless.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jessie Sofia F.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Feb 2021
Zapier makes you happier
Likeliness to Recommend
What differentiates Zapier from other similar products?
When I joined this new company, there were several different software platforms in use. We use Squarespace, Constant Contact, Google Suite, really, something from everywhere but we never plan how to make, part of my job when I got on board was to make these things fit together. Zapier has been a big part of that. these things work with each other.
What is your favorite aspect of this product?
I loved two things about Zapier: How quick and easy it was to get started. When I had questions, despite being a free user, I was able to chat with a real person. Also, with non-technical training, my confidence in my ability to use the platform was low. By giving it ALL away (integration and support), I was able to develop that trust without any risk. I really appreciate that.
What do you dislike most about this product?
What I want Zapier to do is grow its infrastructure, specifically with Squarespace and Constant Contact commerce.
What recommendations would you give to someone considering this product?
It is ideal for: You have two disconnected systems (for example, a website and an email marketing or CRM tool) and you need to connect them. It's something you know how to do manually (I go to this site, copy this information, paste it here and do x, y, z with it). It's something you never want to do again.
Pros
- Enables Productivity
- Trustworthy
- Acts with Integrity
- Transparent
