What is Zapier?
Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Exception Handling and Notifications
Batch Integration
Data Quality Profiling and Cleansing
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Data Security
Multi Channel Support
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Zapier Videos
Zapier Reviews
Samuel [SAM] J.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2021
Automate most of your computer work
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier's 3 basic principles are, Integrate, Automate and Innovate, etc. Zapier can be used to automate workflows that connect your software and services together. Our firm has connected the software we use every day with Zapier to finish the routine tasks automatically and fastly.
What is your favorite aspect of this product?
This tool is a new-gen workflow automation tool. This tool helps us saving time on various computer works. Several fast templates are available in Zapier to connect your software and create workflows with ease. Workflows in Zapier follow a simple, fill-in-the-blank setup.
What do you dislike most about this product?
This tool's pricing is not attractive.
What recommendations would you give to someone considering this product?
Zapier has a good starter plan that offers free 100 tasks/ month. Zapier provides top-notch support. We recommend this tool to all digital marketers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Savannah W.
- Role: Human Resources
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
Tons of integrations and examples for how to use!
Likeliness to Recommend
What differentiates Zapier from other similar products?
Tons of integrations, blog content, example use cases, etc.
What is your favorite aspect of this product?
Saving so much time!
What do you dislike most about this product?
Just keep adding integrations :)
What recommendations would you give to someone considering this product?
Just do it! Saves so much time and creates efficient processes
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Harshini H.
- Role: Consultant
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
Marvelous product that is easy to use
Likeliness to Recommend
What differentiates Zapier from other similar products?
Automating spreadsheets. Google sheets are more powerful when we can trigger actions from within the spreadsheet workflow. Very intuitive interface. Can learn it real quick.
What is your favorite aspect of this product?
Real time updates as data comes in. Self populating the spreadsheets connected to the landing pages. It has plenty of integrations to choose from. Very affordable.
What do you dislike most about this product?
The steps within a Zap cannot be duplicated. It makes it hard to work. Involves more time doing repeated activities instead of duplicating the step.
What recommendations would you give to someone considering this product?
Zapier is an amazing tool. It makes a work that seems difficult into something delightfully easy. I would strongly recommend this product. It saves money, time and increase efficiency. Simple interface to use for even people who do not have coding knowledge.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
