What is Zapier?
Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZapier Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zapier.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
94 Plan to Renew
3
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Reliable
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Exception Handling and Notifications
Batch Integration
Data Quality Profiling and Cleansing
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Data Security
Multi Channel Support
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Zapier Videos
Zapier Reviews
Ebin P.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Best Automation Software
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier is great because it takes the apps that we use most and ties them together. We use Willo for video interviews and Zapier takes some information from the backend there and pulls it into Google Sheets automatically.
What is your favorite aspect of this product?
The problem that Zapier is solving for us is to consolidate the amount of manual work that we are doing. When a response is logged in our video interviewing software, Zapier creates a line entry into Google Sheets so we only have to check one place.
What do you dislike most about this product?
The least helpful thing about Zapier is that you have to make sure you follow the steps exactly to set up your "zaps" correctly, or it could take a while trying to figure out where you went wrong in the process.
What recommendations would you give to someone considering this product?
Read their instructions and docs carefully - its fairly straightforward to set up and their customer service is great when needed.
Pros
- Effective Service
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Fantastic product! Needs more refinement.
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service
Cons
- Charges for Enhancements
- Commodity Features
- Vendor Friendly Policies
Anish A.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2022
Solid for your Automation Needs
Likeliness to Recommend
What differentiates Zapier from other similar products?
It works seamlessly with a BUNCH of applications through their API, no code skills are required and it is easy to teach and delegate to team members. We use it for more and more stuff every month.
What is your favorite aspect of this product?
Automate email marketing, sync with invoice sending, and outperform Facebook IA with our system based on zapier and Facebook sync. It's both increasing our value proposition and reducing costs.
What do you dislike most about this product?
Some small startups are not in sync with Zapier integrations. Also for scalability of massive operations, it's not the cheapest option since its billing is based on the volume of operations.
What recommendations would you give to someone considering this product?
You need to think about processes first but be very agile, also you need low-scale operations, you cannot automate operations with millions of actions inexpensively
Pros
- Helps Innovate
- Caring
- Acts with Integrity
- Generous Negotitation
