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Zapier

Zapier

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zapier
8.7 /10

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 81

Real Time Integration

83

iPaaS

83

Exception Handling and Notifications

81

Batch Integration

81

Data Quality Profiling and Cleansing

81

Synchronization and Replication

81

Data Virtualization

81

Administrative Features

81

API Management and Orchestration

81

Data Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Ease of Data Integration

83

Quality of Features

83

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Vendor Support

78

Availability and Quality of Training

77

Zapier Videos

Zapier Reviews

Cody D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Great for integrating and automating processes

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Zapier enables us to automate simple processes that individuals perform on a daily basis, freeing them up to focus on more inventive work. Zapier solves the challenge of linking many apps and pulling data from one to another. I truly like this since it's something that I believe almost everyone in technology should be aware of.

What is your favorite aspect of this product?

I enjoy how Zapier links to so many different websites. This has facilitated a smooth transition to other apps. It's also, for the most part, fairly simple to set up. I like how many apps you can link to using Zapier. It is incredibly simple to automate processes between practically all of my company's systems. It's also quite simple to convey to our clients that if they want to automate a process, they may utilize Zapier.

What do you dislike most about this product?

Our clients have reported instances of Zapiers disconnecting for no apparent reason. Using Zapier to produce records is simple: when X occurs, Y gets created. What I find more difficult is updating and removing records. Yes, this is feasible, but I normally have to take extra measures to save IDs when I create data, then seek for those IDs (usually in a google sheet or something) when I want to update/delete records.

What recommendations would you give to someone considering this product?

This is the best integration tool I have ever worked with, plus it has many more integrations available than its competitors.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Matt O.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

The Go-To product for making my job more efficient

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

The breadth of applications available within the platform make Zapier our go-to product for making all of our business processes significantly more efficient.

What is your favorite aspect of this product?

The real-time testing: being able to program something and test immediately with real-time data and with the confidence that nothing will 'break'.

What do you dislike most about this product?

Being limited in the number of 'Paths' I can program within a zap.

What recommendations would you give to someone considering this product?

Make sure that the application you're using (whether it's a CRM, ad platform, email service, etc) is already supported by Zapier.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jordan S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Zapier Expands Our Capabilities!

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier is extremely unique in that it has procured thousands of integration of products that normally don't "talk" to each other. It's a trusted connection source that leverages our marketing agencies capabilities ten fold.

What is your favorite aspect of this product?

My favorite aspect of Zapier is the ease of integration from so many different products. When I go to connect a new product or software, the walkthrough experience is extremely easy. Zapier empowers my agency to do more internally and externally. We primarily use it for internal notifications and for automation processes between our websites and email/other marketing avenues.

What do you dislike most about this product?

There's not much I dislike about Zapier. It does the job it's supposed to do almost flawlessly. The issues i've experience have been on the side of the platforms/software being integrated, not Zapier.

What recommendations would you give to someone considering this product?

For someone recommending Zapier, I would say think creatively. There are millions of things Zapier does that enable you to do what you could not do before. Do you want to get an email notification when someone fills out an email lead form? Do you want an automated text message to go out when someone chats on our website's chatbox? This software enables you to do the "impossible."

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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