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Zapier

Zapier

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Zapier
8.7 /10

What is Zapier?

Zapier is a no-code automation platform that connects over 8,000 different web applications (like Gmail, Slack, and Salesforce) to automate workflows without requiring coding knowledge.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

94 Plan to Renew

3
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Reliable
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 81

Real Time Integration

83

iPaaS

83

Exception Handling and Notifications

81

Batch Integration

81

Data Quality Profiling and Cleansing

81

Synchronization and Replication

81

Data Virtualization

81

Administrative Features

81

API Management and Orchestration

81

Data Security

81

Multi Channel Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Ease of Data Integration

83

Quality of Features

83

Breadth of Features

82

Business Value Created

82

Usability and Intuitiveness

82

Ease of Customization

81

Ease of IT Administration

81

Product Strategy and Rate of Improvement

80

Vendor Support

78

Availability and Quality of Training

77

Zapier Videos

Zapier Reviews

Stephen G.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Streamline your daily tasks with automation.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

I save a lot of time by automating my company activities with Zapier. These automations keep me from forgetting or losing important information, and they spare me from repeatedly powering up and transferring data between my several gadgets. Zapier solution to our challenge is to reduce the amount of manual effort we undertake. Zapier produces a line entry in Google Sheets when an answer is captured in our video interview program, so we only have to mark one location.

What is your favorite aspect of this product?

You can develop Zaps step by step with Zapier. A novice may easily follow the instructions to set up an automated operation, or "zap," as Zapier calls it. Before proceeding, ensure that everything is operating well at each level of the automation. You don't have to wait till you've deployed your zap to debug it since you can do it right immediately. Zapier is fantastic since it connects the applications that we use the most. We use Willo for video interviews, and Zapier automatically feeds some of the information from the backend into Google Sheets.

What do you dislike most about this product?

The finest chat option that we would have loved to employ, WhatsApp for business, is not included. Second, due to the cost, firms with limited funding may not be able to take use of it. The least helpful aspect of Zapier is that you have to carefully follow the instructions to set up your "zaps" else it may be difficult to determine where you made a mistake.

What recommendations would you give to someone considering this product?

This is the best tool to integrate data and automate processes, it is a little more expensive than its competitors but they really do a good job.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Phelan M.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Great way to automate and integrate

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Super easy to use and set up integrations, there is a plethora of other tools and systems that it works alongside and it helps streamline and automate work-streams.

What is your favorite aspect of this product?

Being able to create you own rules and plug and play with inputs and outputs, it gives you flexibility to create what you need.

What do you dislike most about this product?

Working in a fast paced environment where things can change a lot of the time it can mean that the zaps you set up can break if anything changes. There is a bit of upkeep needed to ensure they work seamlessly.

What recommendations would you give to someone considering this product?

It is a great way for teams to automate repetitive tasks and be notified of changes or updates to specific tasks. There are lots of possibilities to connect with other tools which can help centralise a lot of data and information.

Pros

  • Enables Productivity
  • Saves Time
  • Continually Improving Product
  • Reliable

Ankita C.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Awesome Automation Tool

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

I love how easy it is to connect two systems; the triggers and actions are intuitive and exactly in line with what I want.

What is your favorite aspect of this product?

We use Zapier to combine loads of data into Google Sheets -- it helps us with data analysis and goaling, and it's made the process significantly easier.

What do you dislike most about this product?

For better or for worse, Zapier updates some of their zaps pretty frequently, and I can find that I'm using a deprecated version of a Zap without really any heads up. Once deprecated, the Zaps have a tendency to fail more often, and it's always a troubleshooting exercise -- I wish I had better notice around the deprecations.

What recommendations would you give to someone considering this product?

To use Zapier effectively, you've got to have an idea for what you want to do with it. Make sure they are tied to the systems you want before moving forward; however, Zapier is super flexible, and I highly recommend using it for your integrations.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

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