What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
95 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Transparent
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Accounts Receivable Invoicing
Reconciliation
Expense Management
Accounts Payable Purchase Orders
Dashboards, Analytics and Reporting
General Ledger Chart of Accounts
Cost Revenue Tracking
Cash Flow Management
Integration APIs
Project Accounting
Budgeting Forecasting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Implementation
Business Value Created
Ease of Data Integration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Xero Reviews
Tom H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Xero has been instrumental to my financial success
Likeliness to Recommend
What differentiates Xero from other similar products?
Xero's wide range of features greatly facilitates the accounting and business management of my company. Expenses, receipts, inventory and more can be managed according to our company's needs through customizable reports.
What is your favorite aspect of this product?
Billing data, collections, online payments, cash flow, tax calculations and journal entry information are just a few of the time-saving tools. Xero has made it easy to track and record the company's financial results.
What do you dislike most about this product?
It took me a long time and many readings of help articles to figure out how to use all of its features.
What recommendations would you give to someone considering this product?
Features such as the ability to quickly integrate data for cost and payroll control, generate journal entries and reconcile bank accounts have made my job much easier. We can recommend it because our financial situation has improved significantly since its use.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Natalie M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Easy to use and implement, reporting needs work
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use
What is your favorite aspect of this product?
The intuitiveness, makes training new staff very easy
What do you dislike most about this product?
Bespoke reports are not easy to set up and access
What recommendations would you give to someone considering this product?
Make sure your bank will link with Xero.
Pros
- Reliable
- Respectful
- Caring
- Saves Time
Cons
- Security Frustrates
- Commodity Features
- Charges for Enhancements
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Oct 2023
Does the job, but no phone support
Likeliness to Recommend
Pros
- Saves Time
- Client Friendly Policies
- Helps Innovate
- Continually Improving Product
Cons
- Commodity Features