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SurveyMonkey

Wufoo

Composite Score
8.1 /10
CX Score
8.3 /10
Category
Wufoo
8.1 /10

What is Wufoo?

Build custom online forms that you can use to collect data, payments and to automate your workflows.

Company Details


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Awards & Recognition

Wufoo won the following awards in the Online Forms category

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Wufoo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wufoo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wufoo?

3% Negative
12% Neutral
85% Positive

Pros

  • Client's Interest First
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 85

Security

88

Drag and Drop Design

88

State Transformation

88

Workflow Automation

86

APIs and Integration

86

Electronic Signatures

83

Mobility

82

Field Configuration and Customization

81

Data Analysis and Survey Function

81

Version Management

81

Vendor Capability Ratings

Average 82

Usability and Intuitiveness

87

Ease of Data Integration

85

Ease of Customization

85

Business Value Created

85

Quality of Features

85

Ease of Implementation

84

Vendor Support

81

Breadth of Features

80

Ease of IT Administration

80

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

77

Wufoo Reviews

Kendal R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to use and a fair price.

Likeliness to Recommend

5 /10

What differentiates Wufoo from other similar products?

It is more user friendly than some

What is your favorite aspect of this product?

Drag and drop

What do you dislike most about this product?

Back end looks old

What recommendations would you give to someone considering this product?

Cost effective and fits needs

Pros

  • Generous Negotitation
  • Reliable
  • Effective Service
  • Client's Interest First

Cons

  • Wastes Time
  • Less Friendly Negotiation

Ronnie V.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Powerful Form Creation with Slight Datedness

Likeliness to Recommend

10 /10

What differentiates Wufoo from other similar products?

Integration and ease of use. If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.

What is your favorite aspect of this product?

The ability to easily create forms, with advanced branching and logic is one of the main reasons we have stayed with Wufoo as our form builder. The tie-in with many other apps like MailChimp, Zapier and webhooks makes the possibilities almost limitless. The user interface is basic and easy to use, it could use some updating. The power to quickly create a new form with minimal fuss and be able to embed or send it out quickly to gain results is a big plus. No matter what web platfor you use for your website, they provide the embeddable code to easily embed any form, whether you use WordPress, Custom HTML or even a WYSIWYG builder like Wix etc.

What do you dislike most about this product?

The platform is starting to feel a little dated and clunky compared to some of the other form software out there. The ability to stylize & even report needs an update. The user interface is basic and easy to use, yet it is lacking at the same time. It is starting to feel dated and not as responsive as it should. When dealing with larger forms or reports things can get confusing due to the dated layout and lack of responsiveness within the browser. Reports are not as robust or powerful as one would hope for with complex forms. The report builder needs a vast overhaul to help make pulling the data in a visual way easier, no major updates.

What recommendations would you give to someone considering this product?

If you need a powerful Form Builder and can look past the datedness of the backend Wufoo is a great choice. The ability to customize is limitless.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

Mithil P.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

An easy-to-use platform for quick integrations.

Likeliness to Recommend

7 /10

What differentiates Wufoo from other similar products?

I feel the pricing is what differentiates Wufoo from its competitors. I love that they let us explore without any commitments before taking a paid plan.

What is your favorite aspect of this product?

Price plan are very flexible.

What do you dislike most about this product?

I don't like their plugins per se and the support for them. Especially with other CMS's like WordPress, HubSpot.

What recommendations would you give to someone considering this product?

More communications and product improvements.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Cons

  • Under Delivered
  • Security Frustrates

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