What is Vonage APIs?
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With the most comprehensive suite of communication channels, a global platform, and expert support, you can abstract the complexity of communications and innovate faster.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
86 Plan to Renew
69 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+45 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Vonage APIs?
Pros
- Reliable
- Enables Productivity
- Saves Time
- Performance Enhancing
Cons
- Under Delivered
- Leverages Incumbent Status
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Code Libraries
Integration APIs
Cloud Integration
Software Development Kit
AI Engine for CPaaS
Drag and Drop User Interface
MMS API
Communication APIs
Online Cloud Platform
WebRTC-based Calling
Vendor Capability Ratings
Usability and Intuitiveness
Business Value Created
Quality of Features
Breadth of Features
Ease of Data Integration
Vendor Support
Ease of Customization
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vonage APIs Reviews
Sangeeta S.
- Role: Information Technology
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Aug 2022
Most feasible Voice of IP proven soln in the marke
Likeliness to Recommend
What differentiates Vonage APIs from other similar products?
Ease of operations
What is your favorite aspect of this product?
Portability and ease of use.
What do you dislike most about this product?
quality of customer service
What recommendations would you give to someone considering this product?
You must try it once and compare to other similar products in the market.
Pros
- Enables Productivity
- Reliable
- Unique Features
- Trustworthy
Cons
- Leverages Incumbent Status
- Less Efficient Service
- Less Effective Service
Lasha J.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Useful product with acceptable cost and features
Likeliness to Recommend
What differentiates Vonage APIs from other similar products?
Easy integration and vendor customer support.
What is your favorite aspect of this product?
API and custom development possibilities.
What do you dislike most about this product?
reporting can be more detailed, we are sending all data to reporting tool via ETL and then creating the necessary report.
What recommendations would you give to someone considering this product?
Get ready to have full-time staff for this project, it needs some adjustments, depending on the system around of course.
Pros
- Helps Innovate
- Trustworthy
- Client Friendly Policies
- Friendly Negotiation
Cons
- Under Delivered
- Charges for Enhancements
- Leverages Incumbent Status