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What is VanillaSoft?
Vanilla Soft Pro is a sales platform that includes best call logic, auto dialing, on-board intelligent messaging, integrated e-mail, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
97 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love VanillaSoft?
Pros
- Trustworthy
- Efficient Service
- Respectful
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Call Management
Dialer Integration
Next-Best-Action Recommendations
Workflow Automation
Sales Analytics
E-Mail Campaign Management
E-Mail Integration
Conversation Coaching
Internal Sales Collaboration
Pipeline Management
Omnichannel Campaign Management
Vendor Capability Ratings
Vendor Support
Quality of Features
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
VanillaSoft Reviews
Colin B.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2022
Simple to use, lacking outside system connectivity
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
It does allow simple workgroups to be created and some level of customization on source and pipelines management
What is your favorite aspect of this product?
The reporting portal was a good thought, it is lacking, but definitely, a tableau inspired visual creator
What do you dislike most about this product?
You can create multiple projects to segregate workflows but cannot pull reporting across the projects; each one needs its suite to be created separately The API and general outside system integration are weak. If you use it for all of your technology solutions, it might be better, but as a CRM only, it will not play well with other apps/software
What recommendations would you give to someone considering this product?
If this will be your end-end solution it is worth a try. If you want this to be a portion of your technology portfolio strategy, it will likely not work.
Pros
- Includes Product Enhancements
- Trustworthy
- Efficient Service
- Caring
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
Brian W.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Initial Implementation
Submitted Jan 2022
Differentiation of a good and great sales agent!
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
Unique callbacks and result codes!
What is your favorite aspect of this product?
Lead Management!
What do you dislike most about this product?
Crashes and downs!
What recommendations would you give to someone considering this product?
Buy it now your sales will increase!
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Selena L.
- Role: Student Academic
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Jan 2022
Simple and efficient software!
Likeliness to Recommend
What differentiates VanillaSoft from other similar products?
Because my office was full of college students I needed some thing easy to understand, but complex enough to store all the data and information we needed. VanillaSoft is just that. Other products I found were more difficult for students to interact with and had unnecessary complicated features that interfered with our operation. Vanilla soft was very easy to customize so that we could use what we needed without it being too complicated
What is your favorite aspect of this product?
A lot of our operation involved phone canvassing and I think that’s where the best features exist. All of the information we had about clients was perfectly organized and easily digestible so we were able to be extremely productive throughout the day.
What do you dislike most about this product?
Well there are a lot of amazing things about VanillaSoft, we did have numerous issues regarding logging in to the point where student accounts were suspended for days. Luckily customer support was always able to get the problem fixed, but it did throw a wrench in our operations.
What recommendations would you give to someone considering this product?
I would absolutely recommend this product if you were looking for an intricate software that will properly keep tabs on your clientele, but it’s also very simple and efficient to use.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features
