What is Userful?
Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userful?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Extensibility
Centralized Display Management
Integration
Security
Content Management
Access Permissions Management
Streaming/Broadcast
Mobile Access
Vendor Capability Ratings
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Userful Reviews
Jonathan S.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Jul 2022
Fantastic Product
Likeliness to Recommend
What differentiates Userful from other similar products?
Userful has a very easy system to work in and an excellent support and sales team.
What is your favorite aspect of this product?
I like that we can schedule nightly restarts and have all of the video walls just come back up with our default preset and have 0 human interaction.
What do you dislike most about this product?
It does require that you have an understanding of networking in order to setup a local server, but if you would prefer an easier solution then using their cloud server with their clients will work with minimal network changes.
What recommendations would you give to someone considering this product?
I would recommend that you start with a cloud server and their respective clients. Then you can easily convert all of your TV displays in your office(s) to have Userful display marketing videos and materials. Also is handy to have if you need to alert everyone of severe event and can be triggered with an API connection.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Unique Features
Rachael L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2022
Easy to use, but a bit pricey
Likeliness to Recommend
What differentiates Userful from other similar products?
We like the ease of use and definitely a good tool to enhance digital signage.
What is your favorite aspect of this product?
Easy to use, is definitely a big plus!
What do you dislike most about this product?
The pricing is a little steep for smaller organizations.
What recommendations would you give to someone considering this product?
A good tool to promote corporate image within the office.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Saves Time
Eric T.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2022
Nice features solution!
Likeliness to Recommend
What differentiates Userful from other similar products?
A truly software-based solution.
What is your favorite aspect of this product?
Easy to implement.
What do you dislike most about this product?
The pricing is high for mass adoption by Small and Medium enterprises.
What recommendations would you give to someone considering this product?
Anyone looking to future-proof their digital signage solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy