What is Userful?
Userful is the leading software-defined AV over IP platform for the enterprise. It enables modernized operations for IT leaders with secure, scalable and centrally managed solutions from a suite of integrated apps for digital signage, control room solutions, KPI dashboards and meeting rooms.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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80 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Userful?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Extensibility
Centralized Display Management
Integration
Security
Content Management
Access Permissions Management
Streaming/Broadcast
Mobile Access
Vendor Capability Ratings
Ease of Customization
Quality of Features
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Breadth of Features
Availability and Quality of Training
Vendor Support
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Data Integration
Userful Reviews
Adam S.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Affordable display solutions, easy to implement
Likeliness to Recommend
What differentiates Userful from other similar products?
Affordability and a very easy to navigate platform. For a video wall, it was very easy to implement and manage.
What is your favorite aspect of this product?
Centralized management, and now that I am getting into dispersed management, it is easy to set up accounts and train even the most novice IT people on how to manage their own screens and content.
What do you dislike most about this product?
I have had some devices not as dependable as other devices, so I have had to manually restart some of them more than I would like.
What recommendations would you give to someone considering this product?
This was an affordable solution for our needs. Just don't buy it right before a COVID pandemic. It has been hard coming out of the pandemic and getting the devices set up. The reason we got it was because if we didn't use Userful, we would not have been able to do any of the signage displays that we currently have. So its affordability was a life saver for us. In the end we got a great product that is meeting our needs and did it at a price we can afford.
Pros
- Unique Features
- Saves Time
- Fair
- Acts with Integrity
Cons
- Leverages Incumbent Status
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Great Product
Likeliness to Recommend
Pros
- Trustworthy
- Unique Features
- Caring
- Saves Time
- Role: Information Technology
- Industry: Transportation
- Involvement: Initial Implementation
Submitted Jul 2022
Very helpful!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Effective Service