What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Marketing Analytics
Mobile Payments
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Buky Amenet S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2022
The most scalable sms engagement platform.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio MessagingX is omnichannel based. This provides my team with a variety of social media channels on which we can automate marketing messaging communication with customers and sales leads, who use this specific social media platforms.
What is your favorite aspect of this product?
The speed and quality of customer service provided by the Twilio team is commendable. The aforementioned is responsible for quick resolution of any problems encountered on the Twilio MessagingX platform.
What do you dislike most about this product?
I feel Twilio is not providing adequate analytical data to my team. I will like to have access to real time information about how customers engage with our marketing messages on every single social media platform we integrated with Twilio Messagingx.
What recommendations would you give to someone considering this product?
Sms marketing is a marketing channel which companies and teams across the globe are just starting to learn to better explore. As far as I know, there is no better tool for maximum exploration of this medium of marketing communications than Twilio MarketingX.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Micheal N.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Provide fully functional modules and features
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio MessagingX messaging suite is closed and extraordinary in that we can sharply gain a sense of our customer's preferences and what they anticipate from us. Finally, we can quickly leverage the knowledge from these interactions in our marketing, which will undoubtedly help us increase leads. On Twilio MessagingX, the dependable infrastructure for cross-channel communication, we can send and get text messages only with just a few code lines.
What is your favorite aspect of this product?
The feature that I love the most is that we can send transactional SMS, WhatsApp messages, and MMS messages using a single API. I am not the only employee in our company who adores this malleable and exquisite application; all of my coworkers and users also adore it for its capabilities, expandability, leeway, and performance characteristics, as well as for its strong edge security.
What do you dislike most about this product?
I agree that it has many more features than the other messaging apps I've used, and I love how unique it is, making it more powerful. However, one of its troubling flaws is that it is not as user-friendly as I would want. It would appear more neat and tidy and be less intimidating to use at first if they ordered their options in different ways.
What recommendations would you give to someone considering this product?
The only platform on the market that truly deserves your time and money because it values them is Twilio MessagingX. With Twilio MessagingX, implementing a reliable SMS service is as simple and buttery as you expect. With Twilio, you get extensibility, built-in software for safety, routing, and complex use cases, as well as developer-friendly Interfaces.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alison R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Sep 2022
Scalable and dependable SMS marketing equipment
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
An amazing SMS marketing solution that scales with us is Twilio MessagingX software. Twilio reduces the challenge of tailoring communications to prospects with adaptive, software-powered tools so we can quickly attract attention. Twilio MessagingX offers a drag-and-drop visual builder that makes starting conversations and managing responses too simple.
What is your favorite aspect of this product?
Offering a buttery and developer-friendly interface is its core strength. Security is unparalleled. Being able to send messages for any use case with one API, accelerating our time to market, and increasing deliverability are all benefits of having such highly functioning modules and a multitude of features combined with a programmable API. With this programmable software, we can also control legality, deliverability, responses, and more easily.
What do you dislike most about this product?
We dislike that when a VPN is used, the service is erratic. This is a little laborious and has an impact on the backlog and call flow. In some cases, Twilio MessagingX solutions require the assistance of developers, which is a big problem for me because I have to wait for their response.
What recommendations would you give to someone considering this product?
Unlike other platforms that impose restrictions on your work, Twilio MessagingX works completely in opposition to its competitors by providing businesses with an excessive number of fully functional modules and features at a very decent cost to enable them to engage new customers globally with such dependable and highly effective SMS messaging.
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Respectful