What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Marketing Analytics
Mobile Payments
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Anshu T.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2022
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
It is very customizable and unlike any other platform that we have
What is your favorite aspect of this product?
it allows the perform code validation through SMS and Calls.For Whatsapp, it already has a complete API.
What do you dislike most about this product?
An area for improvement could be in declining calls when the connection is low, or internet strength is weak and automatically routing to another agent, as they are prone to get stuck on the answer button.
What recommendations would you give to someone considering this product?
It is very customizable and unlike any other platform that we have
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Respectful
Piyusha D.
- Role: Sales Marketing
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Jan 2022
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Close competitors have better monthly pricing but then don't have as many features available like Twilio.
What is your favorite aspect of this product?
twilio provides new users with enough free credits to buy multiple numbers of their choice and use them for incoming and outgoing calls and messages for months.
What do you dislike most about this product?
little bit pricey
What recommendations would you give to someone considering this product?
they provide multiple services you can easily expand into .
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Serena O.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2022
Engagement with customers on their favorite apps.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Automation. Being able to just automate the Twilio messaging system to engage with customers on specific messaging platforms efficiently, is what I think differentiates Twilio from similar engagement platforms.
What is your favorite aspect of this product?
The ability to automate Twilio messaging to send notifications to our customers, on Whatsapp is what I see so far as my favorite aspect of this program.
What do you dislike most about this product?
I am absolutely satisfied with Twilio messaging and the quality it has provided us, so far.
What recommendations would you give to someone considering this product?
Twilio messaging has helped my organization to take advantage of the huge customer engagement potential, available to organizations when they take advantage of messaging platforms. For me, it is the future of customer engagement, away from email marketing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
