What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
91 Plan to Renew
72 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Marketing Analytics
Mobile Payments
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Nikki B.
- Role: Operations
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Reliable but there are now cheaper alternatives
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
What differentiates Twilio Messaging is the ubiquity of Software Development Toolkits and integrations, making it easy to integrate text messaging into many products.
What is your favorite aspect of this product?
My favorite aspect of this product is the logging. I am able to view and filter incoming and outgoing messages even if they have not been processed through our own software, which is helpful when I have to explain that a message wasn't processed.
What do you dislike most about this product?
What I dislike about this product is the pricing being higher than alternatives. I don't like to feel that I could be saving the company by using alternatives.
What recommendations would you give to someone considering this product?
I would recommend giving Twilio a trial. I believe they give out free trial credit to test it out. The control panel is pretty intuitive and it may give you ideas for new integrations just by trying it and exploring the menus.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Helps Innovate
Cons
- Commodity Features
Matthew K.
- Role: C-Level
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Purple Squirrels use Twilio + Segment to build
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio + Segment are now a market leader with rich features and integrations
What is your favorite aspect of this product?
The new integrations with products I also use
What do you dislike most about this product?
Learning curve is steep
What recommendations would you give to someone considering this product?
Invest in twilio and segment but also have a dedicated team member to manage integrations. Can begin with very little and grow to very large.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Ankur G.
- Role: Student Academic
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
Run Mobile Marketing campaigns easily with Twilio
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Best feature is easy integration with other apps and a smooth process for getting the approval of the messages
What is your favorite aspect of this product?
It is the most reliable API for SMS, Whatsapp and other Channels, mobile SMS marketing becomes easy with Twilio
What do you dislike most about this product?
Some countries dedicated numbers are missing and the connection is unstable when used with a VPN
What recommendations would you give to someone considering this product?
You don't need any program or software on system to establish mobile marketing, this product is user friendly and saves a lot of money
Pros
- Continually Improving Product
- Reliable
- Respectful
- Client Friendly Policies