This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)

BMC Software

BMC TrueSight Operations Management

7.1 /10

24 Reviews Write a Review

What is BMC TrueSight Operations Management?

TrueSight Operations Management is a turnkey solution that provides a comprehensive view of how key services are performing, so IT knows immediately if customer experiences may be impacted. TrueSight Operations Management helps IT teams merge operational silos and streamline efforts across technology domains, shifting focus from managing individual service components to delivering exceptional customer experience.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

BMC TrueSight Operations Management won the following awards in the AIOps category

Filter By

5 Top Rated Capabilities

1 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact

2023

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

7 Top Rated Features

2022

BMC TrueSight Operations Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BMC TrueSight Operations Management.

85 Likeliness to Recommend

90 Plan to Renew

70 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BMC TrueSight Operations Management?

13% Negative

6% Neutral

81% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 73

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Average 74

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

BMC TrueSight Operations Management Reviews

Guruprasad D.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Best product in monitoring area, value for money.

Likeliness to Recommend

10 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Ease of data collection with huge number of parameters Flexible integration World class event management and service modelling

What is your favorite aspect of this product?

Event management and service modelling

What do you dislike most about this product?

Nothing as such.. But license calculation mechanism is not very straight forward it needs some analysis.

What recommendations would you give to someone considering this product?

Best product for money, use it 100% and you will gain maximum

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Venkatesh K.

Role: Information Technology
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Its a fantastic product because of its ease of use

Likeliness to Recommend

10 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Ease of use

What is your favorite aspect of this product?

The monitoring tools and the GUI

What do you dislike most about this product?

Nothing as such

What recommendations would you give to someone considering this product?

yes, definetly.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rupesh K.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

crisp monitoring

Likeliness to Recommend

8 /10

What differentiates BMC TrueSight Operations Management from other similar products?

Flexibility,user friendly experience

What is your favorite aspect of this product?

Crisp monitoring

What do you dislike most about this product?

Sometimes vendor support disappoints

What recommendations would you give to someone considering this product?

Just go for it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Most Popular BMC TrueSight Operations Management Comparisons

Splunk IT Service Intelligence
Compare
Dynatrace
Compare
AppDynamics
Compare
New Relic
Compare
BigPanda
Compare
Datadog
Compare

Latest Research

BMC TrueSight Operations Management

What is BMC TrueSight Operations Management?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

BMC TrueSight Operations Management Ratings

85 Likeliness to Recommend

90 Plan to Renew

70 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love BMC TrueSight Operations Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Event & Alert Management Automation Automate event & alert management tasks e.g. manage alert thresholds, notify operator of a possible SLA breach.

Security Operations Automation Automate security operations e.g. threat and vulnerability management, compliance management, security incident and event management.

Incident Management Automation Automate tasks such as incident tracking, assessment, prioritization, impact suggestion, prediction of potential incidents, and self resolution.

Problem Management Automation Automate problem management tasks e.g. identify related incidents, create problem tickets, suggest root cause.

Performance & Capacity Management Automation Algorithms automate performance & capacity management tasks e.g. identify workloads nearing capacity limits, identify bottlenecks and possible remediation.

Operational Task Automation Execute operational tasks in response to commands, requests, incidents or alerts with minimal or no human supervision.

Change Control Automation Algorithms automate change control tasks e.g. track/assess technical changes, suggest risk/impact of changes, detect unauthorized changes, manage change windows

Analyze Discovery Data Analyze data on the design of components in the IT environment e.g. dependencies, endpoints, licenses, asset data, workflows, and configuration data.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Explainable and Trainable Algorithms Decisions and actions generated by the tool can be reviewed, and adjustments can be made to decision-making algorithms to improve results.

Analyze Activity Data Analyze activity data e.g. event logs, tickets, network packets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

BMC TrueSight Operations Management Reviews

Guruprasad D.

Best product in monitoring area, value for money.

Likeliness to Recommend

Pros

Venkatesh K.

Its a fantastic product because of its ease of use

Likeliness to Recommend

Pros

Rupesh K.

crisp monitoring

Likeliness to Recommend

Pros

Most Popular BMC TrueSight Operations Management Comparisons

Splunk IT Service Intelligence

Dynatrace

AppDynamics

New Relic

BigPanda

Datadog

Title

Feature Ratings

Event & Alert Management Automation

Security Operations Automation

Incident Management Automation

Problem Management Automation

Performance & Capacity Management Automation

Operational Task Automation

Change Control Automation

Analyze Discovery Data

Data Visualization

Explainable and Trainable Algorithms

Analyze Activity Data

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Ease of Customization

Availability and Quality of Training

Ease of Data Integration