What is Tableau CRM Analytics?
Discover the story your data has to tell. CRM Analytics (formerly Tableau CRM) empowers your Salesforce CRM users with actionable insights and AI-driven analytics right in their workflow.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
85 Likeliness to Recommend
92 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tableau CRM Analytics?
Pros
- Security Protects
- Acts with Integrity
- Performance Enhancing
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboard
Data Exploration and Visualization
BI Security
Collaboration
Self Service and Ad Hoc Capabilities
Intelligent Alerts and Notifications
BI Platform Administration
Data Connectors and Data Mashup
Mobile
Operational Reporting Capabilities
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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Tableau CRM Analytics Reviews
Dennis M.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Sep 2022
Makes data actionable and accessible for our org
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
The ability to pull together disparate data sources and make them accessible and actionable to cross functional stakeholders - even those with little to no data science backgrounds.
What is your favorite aspect of this product?
How easy it is to pull together disparate data sources
What do you dislike most about this product?
Although the product is fairly easy to use, those without data science backgrounds (like myself) must rely on other stakeholders to build out reports.
What recommendations would you give to someone considering this product?
If you have multiple data sources and combining them is crucial to your business operations, Tableau is hands down the best tool out there.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alex S.
- Role: Human Resources
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2022
Fantastic tool for customer management.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Highly interactive interface. A variety of dashboards implementation. Enables complex calculations and computations.
What is your favorite aspect of this product?
Predictive analysis hence easy resource application. Does both analytics and reporting. Great as integration with other tools is enabled.
What do you dislike most about this product?
Cannot be integrated with some applications. Lack of quality training. Metadata is not clearly defined.
What recommendations would you give to someone considering this product?
Great tool for customer intelligence and customer management
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Rose M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Great tool for customer management.
Likeliness to Recommend
What differentiates Tableau CRM Analytics from other similar products?
Best for predictive analysis. Processing of complex data sets. Great UI/UX.
What is your favorite aspect of this product?
Easy to use and implement. Can record data and analysis within a short period of time. Can manage and communicate with several clients at the same time.
What do you dislike most about this product?
Requires intense training to fully understand all features. No clearly defined documentation. Metadata not very clear.
What recommendations would you give to someone considering this product?
When you are dealing with a huge customer base you need this tool to manage customers and sales tracking.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Unique Features