What is SysAid ITSM?
SysAid is an IT service management (ITSM) and help desk software that integrates all the essential IT tools into one Service Desk. Available as a cloud-based or on-premises solution, its rich set of features include a powerful Help Desk, Asset Management, and other easy-to-use tools for analyzing and optimizing help desk performance.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
77 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SysAid ITSM?
Pros
- Respectful
- Fair
- Acts with Integrity
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
End User Self Serve
Technician Administration
End User Support Solutions
Integrated Knowledge Management
Integration With IT Tools
Multi-Site Functionality
Service Catalog
Multi Device Capability
Reporting
Vendor Capability Ratings
Ease of IT Administration
Vendor Support
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Availability and Quality of Training
SysAid ITSM Reviews
David H.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Nov 2020
Easy to use, cost can be a factor
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Reporting features are the key difference on this commercial product
What is your favorite aspect of this product?
System tracking and remote support
What do you dislike most about this product?
It can take some getting used to
What recommendations would you give to someone considering this product?
If you need an all in one solution for IT helpdesk and system management, you may want to consider this product against similar items as the core helpdesk is the same throughout all commercial product.
Pros
- Reliable
- Saves Time
- Fair
- Acts with Integrity
Cons
- Less Efficient Service
Samuel G.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: IT Leader or Manager
Submitted Jul 2020
Fantastic product all round!
Likeliness to Recommend
What differentiates SysAid ITSM from other similar products?
Suite of tools available in SysAid makes it a one stop shop.
What is your favorite aspect of this product?
Reporting and using the remote request section of the tool.
What do you dislike most about this product?
The application is resource intensive so be sure you have a decent spec server to host the application.
What recommendations would you give to someone considering this product?
Great product once you have the resource to run the application.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2020
A good cost-effective, capable ITSM application.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing