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Elastic

Swiftype

Composite Score

6.9 /10

CX Score

7.2 /10

8 Reviews Write a Review

What is Swiftype?

Swiftype Site Search makes it easier for web professionals, marketers and entrepreneurs to add powerful search to their website. Swiftype Enterprise Search makes it easier for teams and organizations to collaborate and work efficiently across all the tools they use by unifying search in a single experience that is both personal and relevant to every team member.

Company Details

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Swiftype Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

79 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Swiftype?

13% Negative

0% Neutral

87% Positive

Pros

Saves Time
Respectful
Fair
Includes Product Enhancements

Feature Ratings

Average 82

User interface for search/retrieval

100

Advanced/Faceted search

100

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Multi Format Support

Content Analytics

AI/Machine Learning

Social Network Awareness

Search Query Parsers

Vendor Capability Ratings

Average 80

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration

Swiftype Reviews

Noah Eric L.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2020

Perfect tool for creating accurate searches.

Likeliness to Recommend

8 /10

What differentiates Swiftype from other similar products?

Swiftype Enterprise Search is a tool that is distinguished by being a very complete service and high functionality so that their users can perform searches very accurately and without any kind of loss of time, unlike other services this system is considered very innovative and has a great reputation because of how functional it is, really the contributions provided by this system are very helpful for people working with Swiftype Enterprise Search in your organization.

What is your favorite aspect of this product?

I really love working with Swiftype Enterprise Search as it is a very complete service that for several years has allowed us to boost platform searches through this innovative system. Sincerely, this tool is characterized by being very easy to configure, use and be of high power to meet all the needs and expectations of its users, One advantage that I love about this platform is that it has a very flexible administration panel to make multiple adjustments in one place which is excellent for people to make a better use of their time, in conclusion I think I am a very lucky person to work with Swiftype Enterprise Search in the organization where I work.

What do you dislike most about this product?

One of the things that I dislike about Swiftype Enterprise Search is that the three price packages it offers are very expensive and although it has to be recognized that it is a very good service it is necessary for the developers of this software to evaluate improvements to their prices so that many more people can purchase these services for their organization. Another weakness I have noticed in this platform is that the support team is very slow to provide answers to people if the software should have problems in its operation.

What recommendations would you give to someone considering this product?

Swiftype Enterprise Search is a great service, I personally recommend it for being very efficient as a search engine and despite the software having high prices of its service it is worth paying it because of how functional it is, honestly this software has many favorable factors to offer to people who buy it and the comfort it provides when working with the interface of this system is indescribable.

Pros

Unique Features
Appreciates Incumbent Status
Continually Improving Product
Reliable

Latest Research

Swiftype

What is Swiftype?

Company Details

Need Assistance?

Swiftype Ratings

79 Likeliness to Recommend

79 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Swiftype?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Social Network Awareness Indexing of organizational results in social media.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Swiftype Reviews

Noah Eric L.

Perfect tool for creating accurate searches.

Likeliness to Recommend

Pros

Title

Feature Ratings

User interface for search/retrieval

Advanced/Faceted search

Results Sorting

Content Aggregation

Synonyms and Stemming

Audio and Video Analytics

Multi Format Support

Content Analytics

AI/Machine Learning

Social Network Awareness

Search Query Parsers

Vendor Capability Ratings

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Quality of Features

Ease of Data Integration

Ease of Implementation

Ease of IT Administration