What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Customizable Branding
Multi-Media Support
Mobile Support
Role and User Management
Data Analysis and Visualization
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Cindy H.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Nov 2023
Feedback Collection Made Easier
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Even users with no prior experience can create and distribute surveys in minutes. SurveyMonkey also offers a variety of templates and resources to help users get started quickly.
What is your favorite aspect of this product?
It's easy to use, affordable, and offers a wide range of features. We use it to collect employee feedback on our company culture, work environment, and benefits package. This feedback helps us to create a more positive and productive workplace for our employees
What do you dislike most about this product?
I would like to see SurveyMonkey add a feature that allows users to create and distribute surveys on social media platforms.
What recommendations would you give to someone considering this product?
SurveyMonkey is a great tool for collecting feedback from customers or employees. I highly recommend.
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Client Friendly Policies
Frank B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2023
Must have product,
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
A very robust product, that will get you results to follow up with clients and potential clients.
What is your favorite aspect of this product?
Ease of use, implementation is very simple as long as you have laid out what your organization is looking to get back from these surveys.
What do you dislike most about this product?
I have no dislikes at this point in time.
What recommendations would you give to someone considering this product?
First and most important is that you have put together what you are looking to get back in return from using this product. Them the most important factor is set up your trial account. Work together with the Account Executive and Support to make sure that all your goals are met. Then run internal test with your organization to make sure that you are getting the look, feel, and most important the view that best represents your company. After that do some test surveys with your current clients.
Pros
- Security Protects
- Reliable
- Enables Productivity
- Unique Features
Pam V.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Oct 2023
Easy to use.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Survey Monkey is the easy to use and delivers easy-to-read results of surveys.
What is your favorite aspect of this product?
The downloadable reports set this product apart from others.
What do you dislike most about this product?
I like everything about it.
What recommendations would you give to someone considering this product?
I would definitely try SurveyMonkey if you're looking for a team product that everyone can use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
