What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Customizable Branding
Multi-Media Support
Mobile Support
Role and User Management
Data Analysis and Visualization
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Nancy S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2021
SurveyMonkey is a must for every business
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
When you compare SurveyMonkey to others who provide a similar product, you can clearly see what i chose SurveyMonkey. The library of templates and ready made questions is what makes me chose them over others.
What is your favorite aspect of this product?
Being able to open my account on my phone anytime is my favorite aspect. I can control my account as if im sitting on my office desk doing my regular work.
What do you dislike most about this product?
I think that the dashboard needs a bit more work to become more user friendly while maintaining the visuals and data that i want to see.
What recommendations would you give to someone considering this product?
SurveyMonkey allows you to create a free account, but i recommend that you go directly to the paid version since you will be eventually upgrade to be able to export the data you want.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Zahi N.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Mar 2021
Fantastic tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Surveymonkey is one of the companies that even though have reached a good position in the market but still work on improving themselves, and thats what makes them better than others in my point of view.
What is your favorite aspect of this product?
Surveymonkey is one of the most easy friendly to use solution available in the market due to features that it provides you to be able to use this tool effectively. The yearly cost is not much if you know how to use it properly to be able to identify new prospects as i do myself. You can create a survey in a matter of minutes on any device..
What do you dislike most about this product?
I dont like the fact that you cannot use this product offline, but on the other hand, why would you want to use it anywhere but online where it belongs.
What recommendations would you give to someone considering this product?
i recommend that you make sure to check all Tiers along with the benefits that come from each Tier before subscribing since most might consider the free teir enough for them, while others will want more.
Pros
- Reliable
- Fair
- Generous Negotitation
- Includes Product Enhancements
Posy Lou D.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2021
Easy to use, but I recommend the free version.
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Google Forms has been a great alternative to SurveyMonkey. I think SurveyMonkey is great when it comes to creating quick and easy surveys, but it may not be the best tool for a larger survey for project.
What is your favorite aspect of this product?
I love the free version and the templates and data visualization.
What do you dislike most about this product?
I don't like the paid versions as much.
What recommendations would you give to someone considering this product?
I recommend starting with the free version and seeing if you feel the need to upgrade.
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product
Cons
- Vendor Friendly Policies
- Vendor's Interest First
- Less Generous
