What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveyMonkey Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveyMonkey Enterprise.
88 Likeliness to Recommend
1
Since last award
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Reliable
- Fair
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Templates & Question Library
Customizable Branding
Multi-Media Support
Mobile Support
Role and User Management
Data Analysis and Visualization
Multi-Channel Distribution
Branching and Logic
Collaboration
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Vendor Support
Business Value Created
Ease of Customization
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Ryan G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
Is easy to use and great starter software
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It was very easy to use, it was simple and straightforward. It allowed you to share and field different iterations of a survey on a number of different devices easily. Had online and offline modes. The survey flow and builders were easy to use. However the software did not allow more complex forms of analytics/ survey design for sequential monadic design.
What is your favorite aspect of this product?
It was easy to use
What do you dislike most about this product?
It did not allow use to analyze more complex data sets or have survey designs that were more complex in nature
What recommendations would you give to someone considering this product?
It is a great starter software to begin creating surveys. It will cover 90% of what you need.
Pros
- Transparent
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Productive
FRANCHESCA R.
- Role: Operations
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2023
A useful platform for survey pulses!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
They collect demographic information from respondents.
What is your favorite aspect of this product?
I like the ability of the customization for our company.
What do you dislike most about this product?
Surveys are not anonymous; email and IP addresses are collected.
What recommendations would you give to someone considering this product?
Absolutely! It's a well-organized and in-depth survey platform.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Efficient Service
Misaki H.
- Role: Finance
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2023
Get to know your customers better
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey has an easy-to-use survey builder that lets us create surveys without any fuss. Its customizable templates and drag-and-drop interface make it stand out compared to other survey tools. One notable feature is the range of advanced question types, which include Likert scales and open-ended questions. With SurveyMonkey, we have the flexibility to design surveys in a way that gathers detailed and comprehensive data. The analytics dashboard gives quick feedback on surveys. We can use it to make adjustments based on customer responses. SurveyMonkey makes it easy to take surveys on any device.
What do you dislike most about this product?
Consider the importance of advanced survey features when budgeting for a plan that fits the needs of your firm. However, the free plan's limited features may require users to upgrade to a paid plan to access advanced survey capabilities, which could prove challenging for smaller financial firms under budget constraints.
What recommendations would you give to someone considering this product?
The easy-to-use survey creator, real-time analytics, and customization features make SurveyMonkey an essential tool for obtaining valuable information. It efficiently collects data, translates it into useful insights, and offers customization options to fit the specific needs of business decision-makers. SurveyMonkey prioritizes data encryption and other reliable security measures to keep sensitive information confidential. It can connect with different data analysis tools to improve compatibility with established software systems. SurveyMonkey's analytics provide immediate insights that constantly update with responses for quick decisions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
