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SugarCRM

SugarCRM

8.2 /10
Category
SugarCRM
8.2 /10

What is SugarCRM?

At Sugar, we know that things work differently at an enterprise scale. Leverage Enterprise’s core capabilities as a baseline for highly tailored applications. Orchestrate complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.

Company Details


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Awards & Recognition

SugarCRM won the following awards in the Customer Relationship Management - Midmarket category

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SugarCRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SugarCRM.

85 Likeliness to Recommend

92 Plan to Renew

3
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SugarCRM?

1% Negative
5% Neutral
94% Positive

Pros

  • Caring
  • Fair
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 83

Lead Management

87

Account and Contact Management

85

Collaboration

84

Mobile

84

Customer Service Management

83

Activity and Workflow Management

83

Sales Management

81

Quote Contract and Proposal

81

Marketing Management

80

Telephony and Call Center Management

80

Analytics and Reporting

78

Vendor Capability Ratings

Average 82

Ease of Customization

84

Ease of IT Administration

83

Ease of Implementation

83

Usability and Intuitiveness

83

Quality of Features

82

Ease of Data Integration

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

SugarCRM Screenshots

SugarCRM Downloads

SugarCRM Videos

SugarCRM Reviews

John U.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Oct 2020

Easy to use

Likeliness to Recommend

8 /10

What differentiates SugarCRM from other similar products?

It is very fast and has a good AI which integrates with all systems

What is your favorite aspect of this product?

Its simplicity

What do you dislike most about this product?

It's a bit expensive

What recommendations would you give to someone considering this product?

It is highly effective

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hugo Arturo D.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

good product if you do not requiere a lot from it

Likeliness to Recommend

7 /10

What differentiates SugarCRM from other similar products?

focus on the market that we already develop

What is your favorite aspect of this product?

easy to integrate with other databases that feed the system

What do you dislike most about this product?

it does not easy to configure accodring with the enterprise requirements

What recommendations would you give to someone considering this product?

if you want to implement a crm at low cost, maybe sugarcrm is the software indicated... but it is for beginners or entreprises with no high demand relations with customres

Pros

  • Client Friendly Policies
  • Helps Innovate
  • Reliable
  • Trustworthy

Robin M.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2020

Great product! Easy to use!,

Likeliness to Recommend

10 /10

What differentiates SugarCRM from other similar products?

Ease of use and training

What is your favorite aspect of this product?

Sales mgmt

What do you dislike most about this product?

Nothing. Love it!

What recommendations would you give to someone considering this product?

Super easy to use!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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