What is Sprout Social Professional?
People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
99 Plan to Renew
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprout Social Professional?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Response Management
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Sprout Social Professional Reviews
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Great Product!
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ebija D.
- Role: Industry Specific Role
- Industry: Shipping
- Involvement: End User of Application
Submitted Nov 2022
I highly Recommend!!
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
The dashboards and visualizations are appealing.
What is your favorite aspect of this product?
Impressive social response management Great UI
What do you dislike most about this product?
The support team should be more prepared to handle issues quickly.
What recommendations would you give to someone considering this product?
Sprout SMB will revolutionize your social media campaigns. I highly recommend it for any business that needs significan growth.
Pros
- Reliable
- Caring
- Respectful
- Altruistic
Anita G.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Excellent Tool!!
Likeliness to Recommend
What differentiates Sprout Social Professional from other similar products?
The ease of data integration
What is your favorite aspect of this product?
It is easy and effective due to its collaborative features.
What do you dislike most about this product?
The vendor support should be improved.
What recommendations would you give to someone considering this product?
Sprout-smb is an impressive social management software. It will assist your company achieve its marketing goals.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity